Should I contact Stihl

[geocom]

So I got the new 460 saturday I was a little surprised that they wouldn't even throw in a spark plug or some oil but was now that I think about it pretty mad that they said they didn't even have any more of the screnches and screwdrivers only handed my a manual and said thanks for shopping

Now I do most of the work myself but would not take the saw to them for service if I had to

So my question is this should I contact Stihl about this and say hey I want my scrench and carb screwdriver or just leave it alone..

Thanks in advance

:monkey:

 

[spacemule]

So I got the new 460 saturday I was a little surprised that they wouldn't even throw in a spark plug or some oil but was now that I think about it pretty mad that they said they didn't even have any more of the screnches and screwdrivers only handed my a manual and said thanks for shopping

Now I do most of the work myself but would not take the saw to them for service if I had to

So my question is this should I contact Stihl about this and say hey I want my scrench and carb screwdriver or just leave it alone..

Thanks in advance

:monkey:

If they just ran out, why not give the dealer a chance to get some more in and supply you with one?

 

[glenn31792]

scrench and carb adjust tool should be in a plastic bag with owners manual and warranty card.

 

[Erick]

I'd contact the dealer again and tell him when he gets them in you want yours and see what he says. I'm pretty sure that thing is in the box when he gets the saw so should be one per saw....... every saw.

If he gives you attitude or never seems to get that scrench in then I'd contact Stihl on it and tell them the kind of representation he's giving their product.

Oh and I'd run by there every chance I got and tell him your headed over to the competition to spend your money.

 

[Lakeside53]

I'd contact the dealer again and tell him when he gets them in you want yours and see what he says. I'm pretty sure that thing is in the box when he gets the saw so should be one per saw....... every saw.

If he gives you attitude or never seems to get that scrench in then I'd contact Stihl on it and tell them the kind of representation he's giving their product.

Oh and I'd run by there every chance I got and tell him your headed over to the competition to spend your money.

yep.

 

[flea]

he should have run it before you bought it. kind of tough to do that with no plug isn't it. just a thought.

where was it. I think a dealer like that deserves a name.

 

[Erick]

he should have run it before you bought it. kind of tough to do that with no plug isn't it. just a thought.

where was it. I think a dealer like that deserves a name.

I think he got the plug in the saw, he was just saying that this guy didn't throw in anything but the sales tax on an $800.00 saw.

 

[geocom]

contacting

Yeah I got the plug in the saw just wanted to get as much as possible for my 800 bones, they are a chain of stores small but they are more of farm supply store

But if I were stihl I would definitely want better representation i did get the manual and they did start it the guy was running the piss out of it I came back and said I'll take the one on the shelf and I'll start it myself thanks
checked the oiler and so on and off I went you'd think since they cost so much they would take a little care to not blow them up when they aren't broken in..

Thanks

 

[Lakeside53]

All saws are run at WOT when new; first by the factory to adjust it prior to a test for full power and emissions.. and then by the dealer to check the saw again. It's no big deal. If you took one not checked by the dealer (which is not supposed to happen), you'd have to do the same thing.

As for the missing scrench.. it happens - we separate all the misc parts when saws arrive (to throw away all the boxes) and I can see they sold out. Bad, but it happens. If it happened to me, I'd give you one from the service bench.

Make sure they give you a STIHL scrench, not a $1 chicom POS.

 

[woodheater]

the guy was running the piss out of it I came back and said I'll take the one on the shelf and I'll start it myself thanks
checked the oiler and so on and off I went you'd think since they cost so much they would take a little care to not blow them up when they aren't broken in..

Thanks

Checking the tune on a new saw requires running the saw at WOT long enough to get a top RPM reading. I have never heard of "blowing up" a new saw in this manner and if it did it probably wouldn't have lasted long otherwise.

 

[NYH1]

You should have told him to take one out of another box. They come with the saw.....no excuse for not having one for you. Find a new dealer!

 

[Four Paws]

So my question is this should I contact Stihl about this and say hey I want my scrench and carb screwdriver or just leave it alone..

Oh and I'd run by there every chance I got and tell him your headed over to the competition to spend your money.

Yeah, I would give the dealer the benfit of the doubt...follow up with him often and ask about your tool kit. If he blows you off, I would definitely contact Stihl. And, as Erick said, I would tell him you are now shopping at the competitors store since new Husky saws come with tool kits AND extra screws to replace the ones that shake and rattle loose...opcorn:

 

[geocom]

Wot

All saws are run at WOT when new; first by the factory to adjust it prior to a test for full power and emissions.. and then by the dealer to check the saw again. It's no big deal. If you took one not checked by the dealer (which is not supposed to happen), you'd have to do the same thing.

As for the missing scrench.. it happens - we separate all the misc parts when saws arrive (to throw away all the boxes) and I can see they sold out. Bad, but it happens. If it happened to me, I'd give you one from the service bench.

Make sure they give you a STIHL scrench, not a $1 chicom POS.

when I bought the 250 they did the same but not nearly as long this was I kid you not like 5-6 minutes of WOT that is why I even mentioned it cause when I bought the 250 they started it opened it up idled opened it up again and then let it idle then shut it down this was a long period of WOT or I wouldn't have even thought twice about it longer than I would run one of my broken in saws out of wood of course since this is only my second Stihl and I spent a lot more on this machine maybe:monkey: I am just being a bit flaky wouldn't be the first time..

Also how long does the warranty stuff take to arrive from stihl normally I still don't have it for my 250 and that was 6 months ago

Thanks again

 

[Evanrude]

Also how long does the warranty stuff take to arrive from stihl normally I still don't have it for my 250 and that was 6 months ago

I dont have mine for either of my saws. I was beginning to wonder if they got the sale information at Stihl.

Of course, on the 260, its irrelevant now, muffler modded it already.

 

[Erick]

And, as Erick said, I would tell him you are now shopping at the competitors store since new Husky saws come with tool kits AND extra screws to replace the ones that shake and rattle loose...opcorn:

Hold on now, I didn't mention anything about buying any saws that require extra screws in the bag when you buy'em........ I just meant go to the other Stihl dealer across town.


Sheesh a bad dealer is no reason to have to start running those junkie “dog” saws.

 

[NYH1]

Yeah, I would give the dealer the benfit of the doubt...follow up with him often and ask about your tool kit. If he blows you off, I would definitely contact Stihl. And, as Erick said, I would tell him you are now shopping at the competitors store since new Husky saws come with tool kits AND extra screws to replace the ones that shake and rattle loose...opcorn:

Nobody said anything about switching brands, just dealers. I have 10 Stihl dealers with in a half hour of me. Some are very good, and some I wouldn't step foot in again. Same go's for the Husky dealers in my area (6 or 7 last I checked), some are good, some are bad. There is plenty of competition amongst dealers that carry the same brands. I don't waste my time with the ones that aren't any good.

The tools come with the saw. No excuse for not having them available at the time of purchase. The dealer should have taken the tools out of another box. He's going to run his new saw and the first thing he's going to have to do is adjust the chain. The dealer knows this....

 

[NYH1]

Hold on now, I didn't mention anything about buying any saws that require extra screws in the bag when you buy'em........ I just meant go to the other Stihl dealer across town.


Sheesh a bad dealer is no reason to have to start running those junkie “dog” saws.

My junkie "dog" saws shake and rattle a whole lot less then my Stihl's do/did. That's a whole different thread in and of it's self though!

 

[16:1mix]

Sheesh a bad dealer is no reason to have to start running those junkie “dog” saws.

WOOF!

 

[flea]

you know a few hours ago, when i noticed this thread and saw the title
"should I contact Stihl" I thought to myself
how long will it take before someone says

no you should contact husky.
we are oh so very close to that right now. opcorn:

 

[Bowtie]

I didnt like it when the dealer reved out my first new Stihl, but I didnt realize he was taching it, I wasnt in the same room, but I heard it. That was the MS290 I bought. They did the same thing at a different dealer when I bought my 441. I looked toward the door where the shop was and the guy behind the counter told me what was up. I said, "I know I wanna watch". I walked in and he had the tach on it and was almost done. Total WOT time was about 3-4 seconds. He never touched the adjustments. He handed me the saw and said, "These 441's act like a torquey little devil". I couldnt keep from smiling. Im glad some dealers do try the saw out before the consumer buying!