Bowtie
Gearhead
i knew a few "mechanics" that used to do that. Thats crap. Anyone that does that kind of stuff needs drug out in the timber and have a meeting with the ole' high power .300 Mag.
Well got the Stihl ms361 back yesterday not happy at all
- Thread starter NDtreehugger
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i knew a few "mechanics" that used to do that. Thats crap. Anyone that does that kind of stuff needs drug out in the timber and have a meeting with the ole' high power .300 Mag.
woodchuck361
ArboristSite Guru
Damn I don't have enough room to keep old parts laying around. What? Put them in the trunk! Your kidding me you try telling the guy why there are old parts in the trunk of his Mercedes!?$%# If they pick the car up when they should the old parts are in the trash near the top and I will gladly take the time to play show and tell. They pick it up 3 days after it is ready and they can go dumpster diving if they feel that strongly about it. The warranty system and lack of pay for highly skilled techs is what is causing the fraud. It has created a monster that other wise good techs are being corrupted by just to make a living. Yes I know there are some who don't care and just want paid But I mean the average tech. Thats why I left the dealer and work for an independent shop now. I get paid to fix the car properly and they understand taking more time to fix it right not just slap a part on and grab the next car.
2000ssm6
Stihl User
Yup, but don't you miss those warranty rattles and squeaks?
Let me clarify - these were auto mechanics, not chainsaw mechanics, who as we know, are the salt of the earth.
No, I ran out of parts. ROFLMAO
danrclem
Addicted to ArboristSite
Reading this it sounds like it was a defective strainer. Was it clogged from the factory on the inside of the strainer or just a piece of oil bottle plastic stuck to it?
I don't have a 361 but it would be handy to know if one of my saws quit oiling good all of a sudden.
NDtreehugger
ArboristSite Guru
it was
The strainer, sieve he called it,, was clogged on the inside with a piece of plastic.
The strainer, sieve he called it,, was clogged on the inside with a piece of plastic.
why assume it was the dealer who committed the error ? If you read through this thread, the whole story is kinda weird.
Or Mr treehugger met a dealer unworthy of any dealership, regardless of brand, or Mr Treehugger has an attitude problem which turned against him.
What reasonable dealer would offer a 290 for a customer looking for a big saw and a budget of 1000 $ ? Thall, is that you ???
Mr Treehugger has no problem disassembling and reassembling a Mac, yet is unable to chek if the 361 oiler puts out oil or not. All he needed to do is take of the bar and check if it put out oil enough. And a Stihl dealer (not to mention the calling to the Stihl reps) would not be able to identify such problem ?
BTW, the Stihl dealer did rock out the chain and bar while checking out the saw, ...
He gets his saw repaired by a real service guy, yet fails to enquire what the problem is (as you mentioned already). Could have been handy information for raising a claim with his Stihl dealer, but alas...
And last but not least, his 5 year old 1850 Mac (50cc) is performing better as his new 361 (as he mentioned elsewhere). I have not ran a 1850 yet, but if that saw is that good, I'll dayuuum get me one for sure. Uh oh, parts for this Mac are only a phone call away, yet he's looking for a spare one, running or not.
Why am I confused ?
slabmaster
ArboristSite Guru
Looks like a piece of plastic found it's way into the strainer before it was installed.Could be a vender fault on the strainer.
Lakeside53
Stihl Wrenching
why assume it was the dealer who committed the error ? If you read through this thread, the whole story is kinda weird.
Or Mr treehugger met a dealer unworthy of any dealership, regardless of brand, or Mr Treehugger has an attitude problem which turned against him.
What reasonable dealer would offer a 290 for a customer looking for a big saw and a budget of 1000 $ ? Thall, is that you ???
Mr Treehugger has no problem disassembling and reassembling a Mac, yet is unable to chek if the 361 oiler puts out oil or not. All he needed to do is take of the bar and check if it put out oil enough. And a Stihl dealer (not to mention the calling to the Stihl reps) would not be able to identify such problem ?
BTW, the Stihl dealer did rock out the chain and bar while checking out the saw, ...
He gets his saw repaired by a real service guy, yet fails to enquire what the problem is (as you mentioned already). Could have been handy information for raising a claim with his Stihl dealer, but alas...
And last but not least, his 5 year old 1850 Mac (50cc) is performing better as his new 361 (as he mentioned elsewhere). I have not ran a 1850 yet, but if that saw is that good, I'll dayuuum get me one for sure. Uh oh, parts for this Mac are only a phone call away, yet he's looking for a spare one, running or not.
Why am I confused ?
Yes, I agree.....Some of this story does sound rather crazy.
In all fairness though, the man did post w/pics, back in June, in the Firewood forum, about his new purchase and seemed excited about it. Hard to believe someone would spend $600 on a product just to have a reason to come on here and blast the Co. & product. It sounds more like a bad dealer issue than anything, that caused all the sour grapes......Anyone that has dealt with a bad dealer can relate.
http://www.arboristsite.com/showthread.php?t=70574
In all fairness though, the man did post w/pics, back in June, in the Firewood forum, about his new purchase and seemed excited about it. Hard to believe someone would spend $600 on a product just to have a reason to come on here and blast the Co. & product. It sounds more like a bad dealer issue than anything, that caused all the sour grapes......Anyone that has dealt with a bad dealer can relate.
http://www.arboristsite.com/showthread.php?t=70574
Fair comment. I have had my issues as well with a certain stihl dealer in the past , but never to the extent that they would refuse to diagnose a saw under warranty, abuse it, and sent you home with it, even when it has a clear problem.
Mr Treehugger has the right to rant about the bad service he got, but imo he's stretching the truth to a degree that makes himself being no longer trustworthy.
Can you believe a dealer would not richen the carb up if that saw was indeed running lean and still under warranty ?
Come on, guys....
ropensaddle
Feel Lucky
The adjustment screw on the bottom is full open
The Dealer and the factory Rep told me the 460's high output & standard oil-er parts will not work in a MS361.
and speaking of the chain when the saw went to the dealer for repair the chain was sharp now look at what they give back
Dealer support :hmm3grin2orange: I fix my own stuff and now I am glad lol
You need to get thall on his az? I figure many of the stihl dealers on this site are good support for their customers but I would get stuck with one like yours.
THALL10326
The Champ
why assume it was the dealer who committed the error ? If you read through this thread, the whole story is kinda weird.
Or Mr treehugger met a dealer unworthy of any dealership, regardless of brand, or Mr Treehugger has an attitude problem which turned against him.
What reasonable dealer would offer a 290 for a customer looking for a big saw and a budget of 1000 $ ? Thall, is that you ???
Mr Treehugger has no problem disassembling and reassembling a Mac, yet is unable to chek if the 361 oiler puts out oil or not. All he needed to do is take of the bar and check if it put out oil enough. And a Stihl dealer (not to mention the calling to the Stihl reps) would not be able to identify such problem ?
BTW, the Stihl dealer did rock out the chain and bar while checking out the saw, ...
He gets his saw repaired by a real service guy, yet fails to enquire what the problem is (as you mentioned already). Could have been handy information for raising a claim with his Stihl dealer, but alas...
And last but not least, his 5 year old 1850 Mac (50cc) is performing better as his new 361 (as he mentioned elsewhere). I have not ran a 1850 yet, but if that saw is that good, I'll dayuuum get me one for sure. Uh oh, parts for this Mac are only a phone call away, yet he's looking for a spare one, running or not.
Why am I confused ?
Welp brother Belgian the reason I think it was a piece of plastic tab off the top of a newly opened oil jug is because I've seen that a few times. Course it only took me about three shakes of a cottontails hiny to find the problem and send the customer on his way,LOL
As for da rest of da story all I can say is okkkkkkkkkkkkkkkkkkkkkk,LOL
NDtreehugger
ArboristSite Guru
Guess I should answer a few
1.
---attitude problem
When I took the saw to the dealer I walk in asked if they could look at the saw. told them it was not oiling as good as it was when I first got it and that the chain sized,, sales guy said we will look at it and something about cost under warranty if there was no problems.
Repair guy looked at it said it was getting enough oil I begged to differ he put it back together ran it in a piece of oak the saw cut in about 6-7" and stopped dead in the wood and bounced hmmmm stopped dead? he then rev-ed it up NO OIL came off the chain its was dry. we stopped the saw thing and for a few minutes we were talking about where to get the oak, he said on the river bottom talked about the saw, Get it,,,
there was more then just the saw going on we were cutting the breeze passing time slap-en back beers if we had-um.
back to the saw
So he determined there in fact was not enough oil told his boss he asked do we have a pump repair guy said no,, I said crap I need to get this job done,, they loaned me a saw,, I said thank you very much where's your boss I asked,, hes gone to lunch, I said please make sure to thank him, off I went (real attitude problem there hummm)
--------------------------------------------------------------------------
2.
---What reasonable dealer would offer a 290 for a customer looking for a big saw
Don't know the answer to this one but the sales man did complain and said we should carry more of a selection.
-----------------------------------------
3.
---Hmm as far as taking it apart that of coarse would be the first thing to do in the Field, one must clean the bar and oil path ways from time to time but lo & behold that my friend did'nt work,,, soooo off to the dealers its under warranty.
---------------------------------------------------
4.
---BTW, the Stihl dealer did rock out the chain and bar while checking out the saw, ...
Think we have figured this one out,,, way up on top first post in this post,, saw cut about 6-7" and stopped dead in the wood and bounced,,, there must be a nail in the oak he was using for cutting..........
-----------------------------------------------------------------------
5.
---He gets his saw repaired by a real service guy, yet fails to enquirer what the problem is (as you mentioned already). Could have been handy information for raising a claim with his Stihl dealer, but alas------
If I read right sounds like I wanted to show and tell and for that I needed a picture,, but no patents in the world so I told with out a show
and as far as the claim go'es not worth the hassle the saw works and is done, its fixed,
no need for a claim (small money) if the dealer wants to step up and take care of issue cost, great! that would definitely change my opinions of stihl.
----------------------------------------------------------------
6.
----And last but not least, his 5 year old 1850 Mac (50cc) is performing better as his new 361 (as he mentioned elsewhere). I have not ran a 1850 yet, but if that saw is that good, I'll dayuuum get me one for sure. Uh oh, parts for this Mac are only a phone call away, yet he's looking for a spare one, running or not
Please this is an easy one
I like the saw been looking for more,,,, one is not enough,,,, mac will stop making parts,,, the company changes hand so much older saw parts will be hard to find, (easy-er you say) for the past 2 years only found 2 on ebay no-where else this would lend me to think its a short production saw.
see video 13 inch American Elm..
Mind you the only reason this log is round and not split it is too hard to split with an 8 pounder
McCulloch ms1850 in action video
As you can see toward the end of the cut I got soft not the saw O ya and the chain thats one of Baileys 6$ no kick back chains couple years old they had a close out grabed a few
I really do like that saw
:greenchainsaw:
1.
---attitude problem
When I took the saw to the dealer I walk in asked if they could look at the saw. told them it was not oiling as good as it was when I first got it and that the chain sized,, sales guy said we will look at it and something about cost under warranty if there was no problems.
Repair guy looked at it said it was getting enough oil I begged to differ he put it back together ran it in a piece of oak the saw cut in about 6-7" and stopped dead in the wood and bounced hmmmm stopped dead? he then rev-ed it up NO OIL came off the chain its was dry. we stopped the saw thing and for a few minutes we were talking about where to get the oak, he said on the river bottom talked about the saw, Get it,,,
there was more then just the saw going on we were cutting the breeze passing time slap-en back beers if we had-um.
back to the saw
So he determined there in fact was not enough oil told his boss he asked do we have a pump repair guy said no,, I said crap I need to get this job done,, they loaned me a saw,, I said thank you very much where's your boss I asked,, hes gone to lunch, I said please make sure to thank him, off I went (real attitude problem there hummm)
--------------------------------------------------------------------------
2.
---What reasonable dealer would offer a 290 for a customer looking for a big saw
Don't know the answer to this one but the sales man did complain and said we should carry more of a selection.
-----------------------------------------
3.
---Hmm as far as taking it apart that of coarse would be the first thing to do in the Field, one must clean the bar and oil path ways from time to time but lo & behold that my friend did'nt work,,, soooo off to the dealers its under warranty.
---------------------------------------------------
4.
---BTW, the Stihl dealer did rock out the chain and bar while checking out the saw, ...
Think we have figured this one out,,, way up on top first post in this post,, saw cut about 6-7" and stopped dead in the wood and bounced,,, there must be a nail in the oak he was using for cutting..........
-----------------------------------------------------------------------
5.
---He gets his saw repaired by a real service guy, yet fails to enquirer what the problem is (as you mentioned already). Could have been handy information for raising a claim with his Stihl dealer, but alas------
If I read right sounds like I wanted to show and tell and for that I needed a picture,, but no patents in the world so I told with out a show
and as far as the claim go'es not worth the hassle the saw works and is done, its fixed,
no need for a claim (small money) if the dealer wants to step up and take care of issue cost, great! that would definitely change my opinions of stihl.
----------------------------------------------------------------
6.
----And last but not least, his 5 year old 1850 Mac (50cc) is performing better as his new 361 (as he mentioned elsewhere). I have not ran a 1850 yet, but if that saw is that good, I'll dayuuum get me one for sure. Uh oh, parts for this Mac are only a phone call away, yet he's looking for a spare one, running or not
Please this is an easy one
I like the saw been looking for more,,,, one is not enough,,,, mac will stop making parts,,, the company changes hand so much older saw parts will be hard to find, (easy-er you say) for the past 2 years only found 2 on ebay no-where else this would lend me to think its a short production saw.
see video 13 inch American Elm..
Mind you the only reason this log is round and not split it is too hard to split with an 8 pounder
McCulloch ms1850 in action video
As you can see toward the end of the cut I got soft not the saw O ya and the chain thats one of Baileys 6$ no kick back chains couple years old they had a close out grabed a few
I really do like that saw
:greenchainsaw:
Last edited:
THALL10326
The Champ
Welp old boy let me tell ya how things go the other way. Got in a little MS180
last week, 8 months out of warranty, burnt piston. Saw looked nice, no abuse that I could tell. Hopped on the phone, explained the deal to Stihl and closed with what can we do for my customer here. The reply, welp its out of warranty but we'll supply you the parts and you deal with the labor. I said sounds good. What will the labor cost my customer, zero. I won't charge him a penny. I don't see any fault on the customer as to why the saw failed so I can't in good faith charge him for labor. Thats the differance between good dealers and bad ones. Now reach around and pat my back Rope,LOL
If you was close I would buy ya lunch on that one. Always nice to see a good dealer.
THALL10326
The Champ
Oh I'm sure many others would have done the same as me with that saw. I've found over the years being fair, never overcharge, stay honest and look out for your customers pays off bigtime in the long run. I've had people drive many a hour to come be treated right. Whats the old saying, do unto others as you would want done to you, thats the best way to be.
NDtreehugger
ArboristSite Guru
Heck ya I like that
Sounds like the customer should come back leave a tip buy some oil few chains that nice gas can on the shelf and drop off a case ol bud in the corner
Sounds like the customer should come back leave a tip buy some oil few chains that nice gas can on the shelf and drop off a case ol bud in the corner
THALL10326
The Champ
LOL, no beer for me but if he leaves me a Folgers coffee he's got a freind for life,LOLOLOLOL
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