Is This Normal When Buyer a New Chainsaw at a Dealer?

[struggle]

Off the shelf saws is normal................but you specifically asked for the 2013 which has different style caps and they refused to sell it to you which just leaves me baffled. You didn't get proper customer service and the dealer as far as I'm concerned shot themselves in the foot on this as you might come back and buy more saws later on. I would run away from this dealer plain and simple. You were an informed customer as you knew what you wanted before you got there and they wouldn't sell you a product they have available.

*on shelf saws are to be unused/new (not demo) age can vary as you have found out. Not a real big deal but you asked for a different model as there are differences. IF you go to a car dealer and they have 2013s on the lot with 2014s and you want a 2014 they will sell you one. This dealer should have done the same with a saw.

They weren't upfront with you on discounting the saw which now they act like they did you a favor which they didn't as you didn't get what you asked for.

If the manager lets you return the saw I would say go for it and go to a different dealer if you can that has competent employees.

I don't think you are being difficult on this.

As for the cap I would not be happy about that, but if you saw the oil cap on my MS660 to "me" if I was going to keep the saw I would let it go if it threads in normal. Still now right what the dealer did. They could have gotten it off like others said without damaging it.

We have a saw dealer around my area that is very arrogant about the products they sell and I won't by saws from them based on their customer service skills which is very lacking. I have seen them treat clients horribly in person.


Sent from my iPad using Tapatalk

 

[Stormy]

Our Stihl dealer has 2 saws on the floor and half-empty shelves. Seems they've lost all interest in chainsaws and are focusing on big equipment rentals/sales.

 

[Andyshine77]

Who's limiting warranty considerations for work to recalls?

And yeah, I'd agree there's incompetence, and that it's been known to fall against the buyer, which is why I posted what I did, ergo the dealer is more than a "middle man, nothing more." But if that WERE the case, then there'd be no good dealers distinguishing themselves, and no incompetence to even speak of. Really tryin to understand what yer sayin.

I honestly don't know what your SAYING. If a dealer fails to meet It's obligations, one must simply escalate the situation by contacting the manufacture. This is the only true way to resolve a genuine issue with a product. I have found this to be true the vast majority of the time, even with some of the best dealers. This is however not one of those situations, it's honestly an issue of ignorance. However the OP now knows this is the norm, and to be honest it sounds like he's dealing with a pretty honest people.

 

[1Alpha1]

When a business goes out of it's way to tell me how great they are, how well they conduct business, and how much their customers mean to them, for me, that's a big red flag.

I don't need a business to tell me that. I'll come to that conclusion on my own, if it's merited. And if it's true, I'll tell others.

 

[Stormy]

When a business goes out of it's way to tell me how great they are, how well they conduct business, and how much their customers mean to them, for me, that's a big red flag.

I don't need a business to tell me that. I'll come to that conclusion on my own, if it's merited. And if it's true, I'll tell others.

"When the great Tao is forgotten, goodness and piety appear." Tao Te Ching
"When honesty becomes a virtue, there is already dishonesty." Chuang Tzu

 

[isipwater]

Status update:

I called the sales manager who told me that he has the 2013 swapped out for the previous 2011 saw and it is ready for me to pickup.

I told the sales manager that first I wanted to discuss my frustrations over the last 4 days with trying to buy this saw.

At first he listened but when I told him I can buy it for $100 cheaper online and that I expect a high level of customer service at a local dealer he became upset.

He told me that he can just refund my credit card and that I can go elsewhere.

Then he backpedaled and began apologizing and said he hoped I would buy his saw and would throw in another chain.

I told him I will go to the store after work and let him know what I decide.

 

[w8ye]

Obviously he was PO'd to no end by the Internet purchase option?

 

[opinion]

The manager already knows your frustrations, and he tried to make you happy with swapping the saw out. Why would you want to bring old stories into it and piss him off? Once he made the decision to give you what you want, you should have left it alone instead of keep grilling them. If I were you I'd take the refund option and start fresh somewhere else.

 

[sunfish]

Status update:

I called the sales manager who told me that he has the 2013 swapped out for the previous 2011 saw and it is ready for me to pickup.

I told the sales manager that first I wanted to discuss my frustrations over the last 4 days with trying to buy this saw.

At first he listened but when I told him I can buy it for $100 cheaper online and that I expect a high level of customer service at a local dealer he became upset.

He told me that he can just refund my credit card and that I can go elsewhere.

Then he backpedaled and began apologizing and said he hoped I would buy his saw and would throw in another chain.

I told him I will go to the store after work and let him know what I decide.

You seem to have a problem dealing with people?

 

[1Alpha1]

Status update:

I called the sales manager who told me that he has the 2013 swapped out for the previous 2011 saw and it is ready for me to pickup.

I told the sales manager that first I wanted to discuss my frustrations over the last 4 days with trying to buy this saw.

At first he listened but when I told him I can buy it for $100 cheaper online and that I expect a high level of customer service at a local dealer he became upset.

He told me that he can just refund my credit card and that I can go elsewhere.

Then he backpedaled and began apologizing and said he hoped I would buy his saw and would throw in another chain.

I told him I will go to the store after work and let him know what I decide.

I'm glad that it worked out well for you. It sounds as if he wants to make things right and keep your business.

Lots of dealers get a bit touchy when you start to talk about on-line purchases, prices and policies with them. Even though they may have an on-line store, it's pretty tough to compete with every other like store on a nation-wide basis / scale.

If it were me, I'd go back to the store, shake his hand, thank him for coming to your aid, take possession of your 2013 saw and calling it good.

 

[Wolfcsm]

This is an interesting story of a Customer being told what he was going to buy, by the retailer. I would think it might be hard to stay in business very long doing things like this.

You should have the right to choose the saw you want. If the 2011 saw had been repaired - free of all known defects, it might have been a good choice - maybe.

Seems like a questionable way to build customer loyality. The retailer should be wanting you to come back for service parts, chains, safety equipment, etc and after a while a new saw. Don't think that I would return, if it were me.

Hal

 

[Tractorsaw1]

You seem to have a problem dealing with people? Exactly, when are you going to peg him down about the extra warranty with the husky oil & all that? After you have the extra chain in hand?

 

[XSKIER]

You seem to have a problem dealing with people?

You do know it really pains me to like a post that was put up by flimsy, husky loving, baby hands, right? I guess I just agree, so much so, that your one post could sum up an entire thread I'm able to push through this reply. Thanks, really!

 

[sunfish]

You do know it really pains me to like a post that was put up by flimsy, husky loving, baby hands, right? I guess I just agree, so much so, that your one post could sum up an entire thread I'm able to push through this reply. Thanks, really!

I'm actually very surprised you 'get it'...

"baby hands" Really? You would not say that to my face!

 

[isipwater]

You seem to have a problem dealing with people?

Thanks for the feedback, I appreciate your perspective.

 

[isipwater]

The manager already knows your frustrations, and he tried to make you happy with swapping the saw out. Why would you want to bring old stories into it and piss him off? Once he made the decision to give you what you want, you should have left it alone instead of keep grilling them. If I were you I'd take the refund option and start fresh somewhere else.

I prefer dealing with people who can have open communication without getting upset and defensive. Listening skills are important.

 

[isipwater]

You seem to have a problem dealing with people? Exactly, when are you going to peg him down about the extra warranty with the husky oil & all that? After you have the extra chain in hand?

As I understand it, there is no "pegging down" about an extended warranty. You either buy the oil or fuel and get it or don't.

 

[Mike from Maine]

The manager already knows your frustrations, and he tried to make you happy with swapping the saw out. Why would you want to bring old stories into it and piss him off? Once he made the decision to give you what you want, you should have left it alone instead of keep grilling them. If I were you I'd take the refund option and start fresh somewhere else.

I dated a girl that wouldn't put out till the third date. Once I realized she was willing I told her I had to think about it as I was frustrated by having to go through a 3 date process. She told me I could just go elsewhere. But I realized I'd spend at least $100 getting back to where I wanted to be.

Was I being unreasonable?

 

[Mike from Maine]

This whole thread is an elaborate April fools joke, right?

 

[Tractorsaw1]

As I understand it, there is no "pegging down" about an extended warranty. You either buy the oil or fuel and get it or don't.

Well that was part of your backing out of the nonautotune ebay 555 deal was it not? Did you get it on the 2011 model that your returning for the 13? This has been such a big ordeal I can't even keep it straight. Oh thats right it started in another thread & seems like the op is not going to get a saw in the end regardless how many twist & turns this story can take.