Transport damage to new chainsaw...

[increasing]

Bought new chainsaw which has been damaged on transport due to bad protection inside the box.

What would be a reasonable compensation for this …

The shop says the chainsaw can be used as it is… Even if it can be used fine with the damage, the pleasure of having it will be reduced and the resale value will be reduced.

What is boring here, the transport price is half of the chainsaw's value so there is no sense in sending it back. Tips for repair, is there any problems using a chainsaw, what would you do ?

See photo and video:



View attachment IMG_5421.mov

 

[lone wolf]

Well by all measures it's new and that isn't even cosmetic, it's damaged for sure I would raise a fuss and demand a new replacement or send it back for a total refund, any shipping on them 100 percent.
Stand your ground technically, and legally you are in the right, and it is all on them, so demand remedy. Stop Credit card payment immediately, and that will wise them up and give you leverage to remedy this.

 

[chilipeppermaniac]

I agree with lone wolf. Unless I misunderstand, you paid for a NEW saw. THAT is a DAMAGED SAW. Not cosmetic either. THAT DAMAGED saw is not what you paid for. 100% refund including return shipping, Or Replacement Saw ( undamaged) and a Return Authorization to send that one back for free.

 

[pioneerguy600]

Run it as is, I don`t think so, that is a busted AV mount not a crack in a shroud or cover. That is part of the main crankcase/body of the saw. Demand a new replacement and don`t give in. It was not your fault it got broken in transit.

 

[Gord404]

Who did you buy it from and have you been in contact with them- kinda an important mount

 

[lone wolf]

Cancel the payment first, then you will be in control. Take control of them, don't let them tell you what to do.

 

[stihl sawing]

I bought a new 261 that was busted like that around the oil cap. not bad as yours. i took it back and they tried to say i done it. i said nope it came that way. they gave me another saw. don't accept that saw.

 

[buzz sawyer]

Was the packaging damaged in a way that would show it was damaged in transit? If properly pcked, the seller should make a claim to the shipper.

 

[increasing]

Was the packaging damaged in a way that would show it was damaged in transit? If properly pcked, the seller should make a claim to the shipper.

There was no visible damage to the box, too little packaging under the chainsaw.

 

[increasing]

Cancel the payment first, then you will be in control. Take control of them, don't let them tell you what to do.

I have filled in a complaint about the payment transaction (Mastercard + PayPal)

 

[increasing]

Who did you buy it from and have you been in contact with them- kinda an important mount

Bought from China and I have had communication with the company by e-mail

 

[lone wolf]

I have filled in a complaint about the payment transaction (Mastercard + PayPal)

Stick to your guns and dont settle for less.

 

[increasing]

Run it as is, I don`t think so, that is a busted AV mount not a crack in a shroud or cover. That is part of the main crankcase/body of the saw. Demand a new replacement and don`t give in. It was not your fault it got broken in transit.

That has been my opinion too, they think I can use the chainsaw as it is but the pleasure of having it will be reduced and the resale value will be reduced.

 

[increasing]

I agree with lone wolf. Unless I misunderstand, you paid for a NEW saw. THAT is a DAMAGED SAW. Not cosmetic either. THAT DAMAGED saw is not what you paid for. 100% refund including return shipping, Or Replacement Saw ( undamaged) and a Return Authorization to send that one back for free.

That would be the best solution, but shipping back would be as much as I paid for the chainsaw and shipping

 

[increasing]

Well by all measures it's new and that isn't even cosmetic, it's damaged for sure I would raise a fuss and demand a new replacement or send it back for a total refund, any shipping on them 100 percent.
Stand your ground technically, and legally you are in the right, and it is all on them, so demand remedy. Stop Credit card payment immediately, and that will wise them up and give you leverage to remedy this.

Thanks, I'll do what needs to be done

 

[increasing]

I have had good communication so far, answered all their questions, took pictures they wanted also of the box. When they thought I could use a chainsaw with the damage and compensate with some points to my account. I said no to the offer and then communication stopped, now they don't respond to e-mails …

 

[lone wolf]

I have had good communication so far, answered all their questions, took pictures they wanted also of the box. When they thought I could use a chainsaw with the damage and compensate with some points to my account. I said no to the offer and then communication stopped, now they don't respond to e-mails …

Like I said the credit card cancelled is your only option.

 

[singinwoodwackr]

If PP was used you can file a claim through them as well…assuming the cc payment has already gone through.

 

[pioneerguy600]

Did you buy it directly from a Chinese vendor or through eBay? If eBay then they would handle the case for you, if bought directly then they will try to wash their hands from you, The credit card holder can and will deal with them if you have opened a case.

 

[increasing]

I buy it directly from a Chinese vendor