oneoldbanjo
Addicted to ArboristSite
It is very unfortunate that you happened to get a saw with a problem - I am sure that you, the dealer, and Stihl didn't want this to happen. I think that it is very good that it happened at a dealer - if you allow them to repair the saw or replace it with a new one under the proper warranty process everyone should come out a winner. Both the dealer and Stihl are in business to make happy consumers/customers.....they are not in business just to aggravate the people that buy their products. I would not feel anywhere near as safe if I had bought the saw on the internet or at a Big Box Store - and when given a chance I am reasonably sure they will do what it takes to retain a satisfied customer.
I am often surprised how quickly poeple can get upset on this site and get mad about issues. The saw was purchased on Saturday morning, the failure occurred in the afternoon and was first posted on this site on Saturday night, and the dealer has no knowledge of the problem until Monday morning when they open. Unless there is some immediate need for the saw (limb on house, saw is used professionally, etc.) I think the dealer deserves a reasonable amount of time to make the repairs or replacement. They attempted to repair it while the owner waited without success.....and if they can't repair it quickly.....then I think they should replace it with a new one. If the dealer isn't responsive and doesn't work with the customer then maybe it is time to find another dealer or saw manufacturuer - but I am not yet of the opinion that is necessary yet.
I have bought 5 new still saws for myself and others in my family over the last 10 years and everyone of the saws have peformed exactly as they are supposed to.......and that is how Stihl has obtained a good reputation. I bought a MS180 for my uncle about 6 months ago and it is working fine and he is happy with it and I am sure that when this one runs properly you will be happy as well. The local dealer for Stihl is very professional here and would repair/replace the saw as needed - there would be no reason to expect any difficulties in having Stihl or the dealer stand behind their product.
Hope to hear about this happy ending soon.......
I am often surprised how quickly poeple can get upset on this site and get mad about issues. The saw was purchased on Saturday morning, the failure occurred in the afternoon and was first posted on this site on Saturday night, and the dealer has no knowledge of the problem until Monday morning when they open. Unless there is some immediate need for the saw (limb on house, saw is used professionally, etc.) I think the dealer deserves a reasonable amount of time to make the repairs or replacement. They attempted to repair it while the owner waited without success.....and if they can't repair it quickly.....then I think they should replace it with a new one. If the dealer isn't responsive and doesn't work with the customer then maybe it is time to find another dealer or saw manufacturuer - but I am not yet of the opinion that is necessary yet.
I have bought 5 new still saws for myself and others in my family over the last 10 years and everyone of the saws have peformed exactly as they are supposed to.......and that is how Stihl has obtained a good reputation. I bought a MS180 for my uncle about 6 months ago and it is working fine and he is happy with it and I am sure that when this one runs properly you will be happy as well. The local dealer for Stihl is very professional here and would repair/replace the saw as needed - there would be no reason to expect any difficulties in having Stihl or the dealer stand behind their product.
Hope to hear about this happy ending soon.......
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