Online vendor doesnt necessarily mean site sponsor, so calling them out, unless they are a site sponsor would probably be against forum rules. A plug, either good or bad, is still a plug.
I see both sides here guys, but I buy parts for my unimog in bulk, say 6 fuel filters at a time, 3-4 oil filters, hydraulic filters and other stuff. It comes a ways away and you saving shipping costs and if an emergency arises, you have it on hand. I do not open everything and inspect it. Maybe I'm lucky. I work retail where we receive goods from vendors everyday. Lots of things come in prepackaged and you can not see inside. If something goes out from our yard and is discovered to have hidden damage or be incorrect we call our vendors and we get it taken care of. This particular instance with some removed from item, we would have swapped him out for the correct item and just ran an in house special to get something for the return. I would have at least called my vendor and explained to them the issue to see if they would help compensate, but our first priority is to make the customer happy with-in reason.
I agree with whitespider on this.
Me too!! I have a ten day return policy less shipping and will stretch it to a month if asked but certainly not two (2) years!!!
Two years? C'mon!
Most retailers, wholesalers and whatnot have return policies... and most are willing to stretch those policies a bit from time-to-time. But two years? C'mon, your asking a bit much from the seller, and it would be totally unfair to blame them. After two years you expect the seller to just "take-you-at-your-word", c'mon. After two years your only real option is to contact the manufacturer/packager directly... maybe you'll get satisfaction, maybe not. Personally I'd just sell the roll if I had no use for it and buy what I needed... heck, it's probably worth one-and-a-half-times what you paid for it two years ago, you could sell it for more than you paid and still make someone a heck of a deal.
Chalk-it-up as a "lesson learned" and open the boxes on receipt next time.
I see both sides here guys, but I buy parts for my unimog in bulk, say 6 fuel filters at a time . . . I do not open everything and inspect it . . . This particular instance with some removed from item, we would have swapped him out for the correct item and just ran an in house special . . . first priority is to make the customer happy . . .
Let the buyer beware. It's your responsibility now. You have many options. Do what an adult does.
Screw someone else?
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