So a few months ago I decided to be a two saw home. Had two 30' plumb trees to drop and picked up a 3510 to take care of it. I recently ordered a 620P through a dealer in a local town. Picked it up on their dealer day so that worked out well. Got the saw home and found that it came without the captured bar nuts. Scratched my head and shot off a request to Echo customer service. I was told that my s/n was 3 yrs old and didn't get the "new design change". I let them know that I just paid for a new saw and was not responsible for them filling my order with a saw that's been on the shelf for 3 years. The reply I got back was the part number for the new clutch cover (which I believe is a plastic part for $40. There is another part that goes for $65 that looks to be mag).
I'm thinking of calling my dealer to see if they can do anything. My guess is they can't but I'll give them the opportunity.
I'm thinking if they make a design change, they've got two options: 1 upgrade all the in stock items to the new rev. or 2 sell the old versions "as is" for a discounted price. I got a bait and switch. Really surprised at the lack of customer service.
I'm thinking of calling my dealer to see if they can do anything. My guess is they can't but I'll give them the opportunity.
I'm thinking if they make a design change, they've got two options: 1 upgrade all the in stock items to the new rev. or 2 sell the old versions "as is" for a discounted price. I got a bait and switch. Really surprised at the lack of customer service.