Just seeing this now.
Customers are aware of the wait time when ordering and I certainly keep in touch with everyone. I'm in contact with everyone waiting at least weekly.
It sure isn't where I'm promising wood in a few days, unless I can actually do that. Generally the summers slow down to where I'm fully caught up and have time to work on the equipment (work that doesn't "have" to be done... ie upgrades, making things work better, etc)
This year I never got caught up to where I didn't have a wait list.
Why are people willing to wait?
I'm one of the very few vendors that is honest (ie a cord is a cord), reliable and sells a quality product. Many of my customers are repeat or from word of mouth.
I deliver on average 10-15 cords a week to give an idea. Should hit over 500 cords this year between bulk firewood, logs and firewood bundles
It is a good thing to keep people waiting? Nope, and I want to be big enough that I can have wood out within a few days of an order.
The thing with getting big is it costs lots of $$. Every spare cent I have I put back into upgrading things, but it's not like I'm rolling in money.
I just hired on more help, but the bottleneck is having 1 processor and 2 trucks. Have 2 more trucks, but they need dump beds. Kind of a catch 22. Do I take a couple weeks and do that, get further behind? Or run what I have and deliver wood everyday