The bastards stood me up on one tree TWO Times in a row. We even had a lift rented on the second time, and worked around it until the massive trunk had to be dropped.
I went down to the local KCPL service center (1/2 mile from my office) and went in and kicked up enough noise that they sent somebody out immediately. The brass that I encountered claimed that there should have been no problems keeping the schedule.
Nowadays, we set an appointment, they don't keep it...We drop a small branch onto the wire, making sure that it reaches the ground, and then call it in as an electrocution hazard. They show up in 15 minutes!
BTW: I keep all the foremen and inspector's phone numbers, but they can't bypass the system. Apparently, all the loopholes have been plugged, and doing work without a work order or contrary to dispatch will lead to termination.