Yesterday I had a hyd hose spring a leak on my NT 22 ton splitter. Its the hose that runs from the hand control to the rear of the cylinder. It started to leak around the crimp which is closest to the cylinder, after a nasty piece of elm got the best of it.
Since the splitter is still under warranty, I called NT to ask if a hose was covered. They said they were. The rep asked me to pull out my owners manual to get serial # etc. Then she had me open to the page that had the breakdown of all the splitters parts. Then she asked if my splitter had a hyd filter unit on the bottom of the tank, I said yes. She said thats where your problem is. I said ?????. She explained that the check valve in the filter housing is a "weak" spot on the splitter and the whole filter housing should be removed because it puts too much back pressure on the suction line, and thats why the SUCTION line blew. I remarked, "I never told you which hose blew yet", and the suction hose wasnt the blown hose. She claimed she just figured that blown hose was the suction line. I told her that about 2 weeks ago, the suction line did spring a leak where it slips over the nipple. Which it did, but I simple cut off about 2" and hose clamped it back on. She said I should completely remove the hyd filter and housing on the splitter. I said I would loose all of my fluid once I remove the housing assembly.
Long story short. She said they would replace the leaky hyd hose, send out a new suction hose, 5 gallons of hyd fluid, and a new control that I could put on if I wanted. I dont know what the control has to do with it, but I wasnt going to argue if they want to send me free spare parts. Everything should be here by TOMORROW, except the hyd fluid which will take a couple of days.
Apparently the new NT splitters come without hyd filters now, which I noticed this year after visiting the local store. I just figured they were just trying to save $$$ by not including one with the splitter. But it looks like they were causing trouble. Just a heads up to anyone with a 22, 30, or 37 ton model.
Since the splitter is still under warranty, I called NT to ask if a hose was covered. They said they were. The rep asked me to pull out my owners manual to get serial # etc. Then she had me open to the page that had the breakdown of all the splitters parts. Then she asked if my splitter had a hyd filter unit on the bottom of the tank, I said yes. She said thats where your problem is. I said ?????. She explained that the check valve in the filter housing is a "weak" spot on the splitter and the whole filter housing should be removed because it puts too much back pressure on the suction line, and thats why the SUCTION line blew. I remarked, "I never told you which hose blew yet", and the suction hose wasnt the blown hose. She claimed she just figured that blown hose was the suction line. I told her that about 2 weeks ago, the suction line did spring a leak where it slips over the nipple. Which it did, but I simple cut off about 2" and hose clamped it back on. She said I should completely remove the hyd filter and housing on the splitter. I said I would loose all of my fluid once I remove the housing assembly.
Long story short. She said they would replace the leaky hyd hose, send out a new suction hose, 5 gallons of hyd fluid, and a new control that I could put on if I wanted. I dont know what the control has to do with it, but I wasnt going to argue if they want to send me free spare parts. Everything should be here by TOMORROW, except the hyd fluid which will take a couple of days.
Apparently the new NT splitters come without hyd filters now, which I noticed this year after visiting the local store. I just figured they were just trying to save $$$ by not including one with the splitter. But it looks like they were causing trouble. Just a heads up to anyone with a 22, 30, or 37 ton model.