My experience with the gray Echo CS-520:
- Product Quality: Simple issues that shouldn't be issues in the first place (screws vibrating loose and falling out, half of slotted screw heads snapping off)
- Warranty claims: Echo policy requires ALL product issues during the warranty period be handled by an Echo Dealers
- Warranty claims: Echo dealers require you to pay $50 to just look at the saw and file a claim (even if it is clear without disassembly a cover screw is missing or other screw head is broken)
- Warranty claims: Echo owners need to wait 4-6 weeks for Echo Dealer and Echo Warranty Claims Dept to review/approve repair and make repair.
- Echo Customer Service: They are adamant to following Echo Corporate Policy.
See my post on this:
http://www.arboristsite.com/communi...oor-quality-and-poor-customer-service.299745/