550xp and xpg denied warranty.

[Actiontreenh]

So after swapping out a few 550xpgs I just left the dealer being told that my saws are not going to be covered by warranty due to being commercially used. The best part of all this is I am not commercial.
I am being told that only commercial people buy xp series saws.
I would love to know if others have had the same experience in being told this on a problem from husky?
I do own quite the collection of saws and equipment. its the typical bog and die issues with my 550s. The bad is now I have two saws under 10 hours each that are boat anchors. Sorry for the rant I am a little pissed at the moment.

 

[Deleted member 149229]

Husky ain’t the only company that implies a warranty. Sad to say your Huskies cost more than my Echo did. It didn’t help me but make their life miserable by emailing Public Relations once or twice a week. Just be polite but forceful. Echo PR Manager Christine finally got tired of me, she sent me a 16 oz. bottle of mix oil and blocked my emails. Hope you have better luck than I did. Don’t give up, that’s what they want you to do.

 

[Actiontreenh]

Awesome. They have run two dealers out of nh. That were really good dealers. Even fired the sales rep in the area. I should have seen the writing on the wall.

 

[Bobby Kirbos]

Call their corporate support line and talk to someone there. We live in a time when those who can afford the pro grade stuff buy the pro grade stuff. They need to acknowledge that. If not, there is always social media...

 

[Deleted member 117362]

So after swapping out a few 550xpgs I just left the dealer being told that my saws are not going to be covered by warranty due to being commercially used. The best part of all this is I am not commercial.
I am being told that only commercial people buy xp series saws.
I would love to know if others have had the same experience in being told this on a problem from husky?
I do own quite the collection of saws and equipment. its the typical bog and die issues with my 550s. The bad is now I have two saws under 10 hours each that are boat anchors. Sorry for the rant I am a little pissed at the moment.

I would contact Husqvarna. Know people that have had xp saws repaired under warranty. Ask spike60 about that?

 

[Actiontreenh]

I did contact husqvarna directly. I don't want to post names but will if it's ok. But these people are the escalations dept in husky corporate. I was buying a redmax blower to replace an old 8001 and was debating the husky 580 and met the rep. He was the one who I thought would fix this. Its been over a year of fighting with this and since the field rep is terminated and after convincing a buddy to buy one I ran his and it was awesome. So back to the email I went to talk to the rep and he's gone. So I called corporate and this is what I got. You are denied any and all warranty because you had a tree business over ten years ago that was a weekend fun with a buddy. The new 550 was great by the way.

 

[Actiontreenh]

Thanks for letting me vent. I really can't understand how and why they would want to tell people that xp saws are for commercial only. 6 hours on one. And 4 on the other and I've had them over a year. I must be making a killing in the tree biz. I can't even keep up with firewood due to being old and beat up.

 

[merc_man]

Thers 2 husky dealers in my area that no longer deal huskys. They pulled all equipment off shelf and screwed the dealers.

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