Jumper
Addicted to ArboristSite
- Joined
- Feb 2, 2002
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Had a small stump removal this afternoon just around the corner from my house. Couple seemed nice enough. The tree was one that had broken off during the ice storm, and never really recovered-just a bunch of suckers, and thus about two wheel barrow loads of branches, all very small. It would have been chipped in about a minute. Boss was on site and refused to do it-"It was not part of the quote", well fine go talk to her and make her an offer, and she can accept or decline. Well he left, leaving me to deal with a rather irate customer, who after paying over $100 I am sure, asked for some additional service (for the record I never have chipped anything additional for free). Even after a phone call (I was still there with the chipper and truck cleaning up) to the boss who had left by this time, he refused. I was dumbfounded, and if my own truck was operational I would have gone back and picked it up after work. So business owners, what is the solution here....basically tell her to go to hell, or do it for $5.00, and build a little goodwill-I can gaurantee that this business will NOT be getting a recommendation on this street, and it seems a lot of work here comes by word of mouth. My last company may have had its problems, but I can assure you one way or the other, the chipping would have been done. I was quite embarrassed as this was not a big deal, but perhaps I do not know the BIG picture.