55/hr for handheld
70/hr for wheels
1/2hr shop minimum
but like blood says the 1/2hr minimum is kinda flexible. If it takes me 10 minutes to fix/diagnose your saw it's a dollar a minute.
Btw blood i like the up front deposit idea on the box store bombers may have to impliment that one myself.
Just so you guys know... Customer attitude goes a long way when deciding how "flexible" the bill is, as does the condition of the saw.
If you come in with a pretty good attitude and bring me a fairly clean saw to work on you're probably gonna be pretty happy with your bill, heck if it's something simple you might even be my freebie for the day.
If you come in with a "tude" thinking the world owes you something because your here and plop down a ball of oil soaked saw dust with a handle sticking out of it..... Not only are you gonna get the full bill, i'm gonna take my sweet azz time cleaning that mess up before i can even start working on it.
While we're on the subject of attitudes another thing to clue you in on about service (and maybe it's just me)..... The customer is always right.
what i mean is if you ask me to check out your saw, i'm gonna check out your saw, if you say "i think it may be the module, i pulled the sparkplug to check it and it had no fire"... That’s good information to know and i'll get to checking that out for you with a smile on me face. Now it may well be the module but modules are pretty bullit proof so i'm gonna check the plug first and then track down all the wires and switches to make sure there are no shorts. If it turns out you still need a module then i'll put one on, but if it turns out you just needed a new sparkplug then hey it's your lucky day 1.95 and we'll see ya next time, thank you for your business.
If you come in trying to be a cheap azz know-it-all and say "put a module in it, i don't want you to do anything else to it, i tested the plug and it had no fire so just put a module on it".... Yes sir, right away sir...the customer is always right. Now right or wrong weather it fixes the problem or not the one thing you're gonna leave the shop with is a new high dollar module and a half hour labor for putting it on..... And maybe a sparkplug. :d
trust me guys customer attitude goes a long way around the shop, of course from the other side of the counter so does the dealers.