Ekka
Addicted to ArboristSite
It should be back up soon, just that I cant ring these fools from here and they dont respond too well to emails (only automated responses)
The issue is that the c/c details they had on file were my old ones, a new card was issued but they didn't have those numbers ... they tried to process my old card and wella, doesn't work.
The irony is that where you change customer details is not accessable from the control panel ... it's really hidden. In their generic emails that come out telling you that they are going to debit your card they dont give you the link to update or check your details.
Then I get an email saying I have 24 hours to update the details or the site gets shut down, now they provide a link to some obscure hidden place to change my stuff. And you cannot see your stuff or what they have there, you just enter the new.
Anyway, I did that like 9 hours after I got their email (remember our time difference coz the host is in LA).
I also sent 3 emails to tell them to just debit the card (coz there's no way to pay!) but in usual crappy customer service fashion they've done nothing, shutting my site down.
So, I've had to open up a hotmail email facility and sent them 3 dirty emails, still nothing. I got on their 24hr chat thing but they go ... it's a billing issue and this is just tech and sales ... buzz off! No help.
So, buggered if i want to ring and wait on a phone queue all the way from Australia, I just hope the idiots get the darn thing running again.
When our credit cards get renewed here we get new numbers, it's really that simple but these guys have made it a nightmare.
If you are wondering who they are, it's Ipower.
Hopefully back online soon or I'll have to make that bloody call.
The issue is that the c/c details they had on file were my old ones, a new card was issued but they didn't have those numbers ... they tried to process my old card and wella, doesn't work.
The irony is that where you change customer details is not accessable from the control panel ... it's really hidden. In their generic emails that come out telling you that they are going to debit your card they dont give you the link to update or check your details.
Then I get an email saying I have 24 hours to update the details or the site gets shut down, now they provide a link to some obscure hidden place to change my stuff. And you cannot see your stuff or what they have there, you just enter the new.
Anyway, I did that like 9 hours after I got their email (remember our time difference coz the host is in LA).
I also sent 3 emails to tell them to just debit the card (coz there's no way to pay!) but in usual crappy customer service fashion they've done nothing, shutting my site down.
So, I've had to open up a hotmail email facility and sent them 3 dirty emails, still nothing. I got on their 24hr chat thing but they go ... it's a billing issue and this is just tech and sales ... buzz off! No help.
So, buggered if i want to ring and wait on a phone queue all the way from Australia, I just hope the idiots get the darn thing running again.
When our credit cards get renewed here we get new numbers, it's really that simple but these guys have made it a nightmare.
If you are wondering who they are, it's Ipower.
Hopefully back online soon or I'll have to make that bloody call.
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