This is the story of a saw sale gone bad. Guess the guy was short fused?
Three weeks after the saw was received the guy sends me an email saying the saw was a POS and won't run. I knew the saw ran well when it left, so I told him it can not be anything major. "Take it to the local dealer and let me know, I will take care of everything."
Well, the guy emails me back a week later and says the saw won't run because of a stripped cylinder bolt. And the Biggest baddest dealership in SC wants over $250 to but a "Heli Coil" in it to repair it.
"Whoa horsey," I said. several options were here. What do you want to do? I can repair the saw and add a upgraded muffler , give a full refund, or anything else other than paying for you to be ripped off with a substandard repair.
He chose to send the saw back for repair. I took the saw to my local Stihl dealer and had them add a time sert to the engine and add the upgraded muffler and tune it. Also had them clean the snot out of the saw.
So with the repair and shipping it was $125. Then $20 for the Stihl OEM front muffler cover that was upgraded.
So at least I know its done right, and its the same repair I would want on my saw. Saw back and I do not hear from the guy for like 2 weeks. Then....
I send an eMail saying that I hope he was happy with the saw and the muffler. And if there was anything I could help him out with in the future...to just ask.
The return email stated the saw still did not run and I ripped him off blah blah blah....Then I looked at the feedback, smacked me in the head with a first ever Neg.
After the sale has been over and feedback left, I still offered a full refund and to take the saw back with no response.
Even after all that I did to try and help him out, I still gave him the benefit of doubt and trusted him. But, he never once returned the effort and good will that was shown to him.
Three weeks after the saw was received the guy sends me an email saying the saw was a POS and won't run. I knew the saw ran well when it left, so I told him it can not be anything major. "Take it to the local dealer and let me know, I will take care of everything."
Well, the guy emails me back a week later and says the saw won't run because of a stripped cylinder bolt. And the Biggest baddest dealership in SC wants over $250 to but a "Heli Coil" in it to repair it.
"Whoa horsey," I said. several options were here. What do you want to do? I can repair the saw and add a upgraded muffler , give a full refund, or anything else other than paying for you to be ripped off with a substandard repair.
He chose to send the saw back for repair. I took the saw to my local Stihl dealer and had them add a time sert to the engine and add the upgraded muffler and tune it. Also had them clean the snot out of the saw.
So with the repair and shipping it was $125. Then $20 for the Stihl OEM front muffler cover that was upgraded.
So at least I know its done right, and its the same repair I would want on my saw. Saw back and I do not hear from the guy for like 2 weeks. Then....
I send an eMail saying that I hope he was happy with the saw and the muffler. And if there was anything I could help him out with in the future...to just ask.
The return email stated the saw still did not run and I ripped him off blah blah blah....Then I looked at the feedback, smacked me in the head with a first ever Neg.
After the sale has been over and feedback left, I still offered a full refund and to take the saw back with no response.
Even after all that I did to try and help him out, I still gave him the benefit of doubt and trusted him. But, he never once returned the effort and good will that was shown to him.
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