I would agree, if you are going to sell it delivered, why are you stacking it, I only stack the stuff for customer pick up for when I am not here, and the wife or kids are only here, If it is a delivered load, we scoop it up or conveyor it into the trailer, and deliver it, I always shoot for more, rather than the exact amount, that way my customers stay happy, and when I drop it, I always tell them if there is a problem let me know, and it will be taken care of. I did have one guy once tell me he was a 3 face cord (one cord)short in a 8 face cord trailer, I asked him if he wanted me to deliver him the cord, and he said no he would pick it up, I thought right then that he didnt want me to see his pile. There was no way we were that short, he came and got his wood, and before he left, I asked him to never call me for wood again. My point here is my regular customers, appreciate dry cut and split wood, and know to let me know if there is a problem, and the ones that stack it know that they typically get a little more if they order it delivered, I dont mind giving more because the only time i typically touch the wood is carrying it to the splitter, from there it is up the conveyor into the truck or into the pile. I know what the trailers hold, and if some one calls and say they are a cord short, I know they are screwing me and I would rather not do business with people like that any way. Eventually those type of people will run out of places to buy there wood, and that wont be my problem
You and I agree on ethics....BUT, I wouldnt have let the guy get away with it...I would have been to his place with a tape measure and we would have "talked" about the wood he was "missing/shorted"....