stihlavarna
ArboristSite Operative
I have no issues at all, shopping cart stays current unless I erase my history, I'm using Firefox if that matters.
Yes, it's always slow, and has been for months. They need to investigate ways to cache their web pages. Most of their data is static. There is potential for their pages to load almost instantly.
I'll bet their MIS/IT guy denies everything, admits nothing, and makes counter accusations as to why it is slow.
If I was running the show there, I would just tell that computer dork to speed it up, or I would find someone that could. That usually gets those lazy bull$hiting f**Ks off their ass. Works equally well with Marketing guys.
Yep I agree. I tried looking up some stuff awhile back and finally said forget it......
I also think their shipping is slow....... and over priced, JMO.
Yeah, but tell us what you really think.:cool2:
Yep I agree. I tried looking up some stuff awhile back and finally said forget it......
I also think their shipping is slow....... and over priced, JMO.
Same for me. They've lost all of my business because of their slow web site. Hope someone from Bailey's is reading this thread. I just made a post in the Bailey's forum about this.
Don <><
Well, per your request, here's some additional feedback for you......which should be coming from your boss.
This has nothing to do with some one-time "weekend" problem.....which is clearly obvious to all of us on AS, but not You. So I am a bit disappointed, but not surprised in your response, especially since you can't even back up your post with your actual name. In the Corporate environment, that is just juvenile to say the least. The Baileys slow website issue has been ongoing for months/years and has clearly cost you a substantial number of sales. You can tell your IT guys to pound that BS excuse right up their a$$. This just goes back to the same old saying, "Deny Everything, Admit Nothing, And Make Counter Accusations" which routinely comes out of the mouths of IT and Marketing guys in every business environment.....and here it goes again, what a surprise........you guys are teflon coated, until you get someone like me as your boss. Then it's the deer-in-the-headlights lOOk, that eventually results in you being escorted out the door.
I really hate to hand hold you through this, but you need to have your IT guys print off all the shopping carts that have something in them, but were not finished off and paid for. Those are the sales you lost due to your website running slow. Then take that number to the owner of the Company and tell him about it. Oh, that's right.....you won't do that, since your ass will be in a sling too. And don't give me any BS about unfinished sales not being a product of the slow site. Yeah, some are, but some users end up bailing out before they even get anything in the cart. I would say it's probably a wash.
Tony Rumore
Tromix
P.S. I think most will agree that Baileys customer service is fantastic, but that is not what we are discussing here. We're talking about website sales and the performance thereof.
Go cut some ribbons, kiss some babies, take clients to the strip club and play some golf.....when you eventually grow a nut, you'll get this fixed.
...especially since you can't even back up your post with your actual name...
Go cut some ribbons, kiss some babies, take clients to the strip club and play some golf.....when you eventually grow a nut, you'll get this fixed.
John, I'm not going to rant at you, but there definitely have been some IT issues. They definitely need to be addressed. I have experienced slow loading but I have usually been able to get my orders completed.
To me, a bigger issue is the poor shipping service and high charges. I now use Bailey's as a last resort when ordering. In this day and time there is absolutely no reason that your website can't have real-time information regarding the availibility of items. There is nothing as frustrating as chosing BOL for an item, placing an order, and then several hours later noticing that part of the order is on back-order. Equally frustrating is placing an order for second day delivery, paying the additional shipping, having the order in bf 11am PST, and not having the package until the third day. Your system needs to notify a customer at the time they order when the package will be shipped bf the order is completed. There are times when I will pay extra for expidited shipping if I can have it in a couple of days, but the rush goes away if it is going to be three days. You should not accept 2nd day orders if you can't deliver that order on the second day from when it is submitted. If a customer submits an order too late in the day for same-day shipping, the customer needs to be notified of that fact so they can make the most informed shippping choice.
Howdy,
I'll have to say, I'm a little butt hurt you said that about golf.
Regards
Gregg
Baileys shipping to Canada seems to be a minumum of around $30, so you have to have a fairly big order to justify it.
I've got $150 worth of stuff in the cart right now at Northwood and the shipping is 12 bucks.
Baileys prices are unbeatable on some things, but I can buy chain a lot cheaper on the bay.
Enter your email address to join: