stihlavarna
ArboristSite Operative
I have no issues at all, shopping cart stays current unless I erase my history, I'm using Firefox if that matters.
Is baileys online super super slow for anyone else?
- Thread starter Tonydanzah
- Start date
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TonyRumore
ArboristSite Guru
I'll bet their MIS/IT guy denies everything, admits nothing, and makes counter accusations as to why it is slow.
If I was running the show there, I would just tell that computer dork to speed it up, or I would find someone that could. That usually gets those lazy bull$hiting f**Ks off their ass. Works equally well with Marketing guys.
If I was running the show there, I would just tell that computer dork to speed it up, or I would find someone that could. That usually gets those lazy bull$hiting f**Ks off their ass. Works equally well with Marketing guys.
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komatsuvarna
Arboristsite MVP
Yep I agree. I tried looking up some stuff awhile back and finally said forget it......
I also think their shipping is slow....... and over priced, JMO.
Yeah, but tell us what you really think.:cool2:
Mastermind
Work Saw Specialist
Way too high.
TonyRumore
ArboristSite Guru
Well...I'll tell you something...that management technique works very well on white collar guys that have that smug, "untouchable" demeanor.
Just tell them, "If you can't figure out how to get it done, I'll find someone that can".....that wipes the smile right off their face.....either at that moment, or when I am having them escorted out the door.
Tony
bryanr2
Addicted to ArboristSite
Agree on the shipping prices. Ordered an aftermarket filter for the 288xp was $13.99 shipping in snail mail was $12.29. Could have bought the part for $21 oem at the dealer but hadnt had the time to go by the shop. Lesson learned.
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Slamm
Addicted to ArboristSite
I've made some decent sized orders with Bailey's here and there, but between the slow interenet that usually ends with me having a full cart and needing to call on the phone and read off the numbers to the phone person, because buying online won't work, and then the shipping is slow and expensive or something is always back ordered. I have found that I can get most of the chainsaw parts and support things for logging at my local dealership for cheaper than Bailey's prices and shipping, also some products are just too cheaply made. Take their saw bar nuts for example, I bought about 20 of them and within about 4 months, me or the workers had stripped the threads out of all of them, they were so soft. I have never ever stripped the threads out of a Stihl bar nut, never (I've lost a bunch, LOL), just an example of maybe spending a little more for quality makes a big difference.
Just my experience,
Sam
Just my experience,
Sam
Baileys shipping to Canada seems to be a minumum of around $30, so you have to have a fairly big order to justify it.
I've got $150 worth of stuff in the cart right now at Northwood and the shipping is 12 bucks.
Baileys prices are unbeatable on some things, but I can buy chain a lot cheaper on the bay.
I've got $150 worth of stuff in the cart right now at Northwood and the shipping is 12 bucks.
Baileys prices are unbeatable on some things, but I can buy chain a lot cheaper on the bay.
dotcompost
ArboristSite.com Sponsor
To all of our friends at Arboristsite: First, I'd like to apologize for any poor experiences you have had on baileysonline.com. We appreciate you taking the time to let us know about the issues you have been having. We share your frustration. Our IT Department has recently made some software changes and hardware upgrades to the web site. We're aware that there were some issues recently and over the weekend. At this time the site appears stable and performing well based on our testing. We'd appreciate any additional feedback you may have on our web site performance. We take these issues seriously and work to remedy them as soon as possible when they occur.
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TonyRumore
ArboristSite Guru
Well, per your request, here's some additional feedback for you......which should be coming from your boss.
This has nothing to do with some one-time "weekend" problem.....which is clearly obvious to all of us on AS, but not You. So I am a bit disappointed, but not surprised in your response, especially since you can't even back up your post with your actual name. In the Corporate environment, that is just juvenile to say the least. The Baileys slow website issue has been ongoing for months/years and has clearly cost you a substantial number of sales. You can tell your IT guys to pound that BS excuse right up their a$$. This just goes back to the same old saying, "Deny Everything, Admit Nothing, And Make Counter Accusations" which routinely comes out of the mouths of IT and Marketing guys in every business environment.....and here it goes again, what a surprise........you guys are teflon coated, until you get someone like me as your boss. Then it's the deer-in-the-headlights lOOk, that eventually results in you being escorted out the door.
I really hate to hand hold you through this, but you need to have your IT guys print off all the shopping carts that have something in them, but were not finished off and paid for. Those are the sales you lost due to your website running slow. Then take that number to the owner of the Company and tell him about it. Oh, that's right.....you won't do that, since your ass will be in a sling too. And don't give me any BS about unfinished sales not being a product of the slow site. Yeah, some are, but some users end up bailing out before they even get anything in the cart. I would say it's probably a wash.
Tony Rumore
Tromix
P.S. I think most will agree that Baileys customer service is fantastic, but that is not what we are discussing here. We're talking about website sales and the performance thereof.
Go cut some ribbons, kiss some babies, take clients to the strip club and play some golf.....when you eventually grow a nut, you'll get this fixed.
This has nothing to do with some one-time "weekend" problem.....which is clearly obvious to all of us on AS, but not You. So I am a bit disappointed, but not surprised in your response, especially since you can't even back up your post with your actual name. In the Corporate environment, that is just juvenile to say the least. The Baileys slow website issue has been ongoing for months/years and has clearly cost you a substantial number of sales. You can tell your IT guys to pound that BS excuse right up their a$$. This just goes back to the same old saying, "Deny Everything, Admit Nothing, And Make Counter Accusations" which routinely comes out of the mouths of IT and Marketing guys in every business environment.....and here it goes again, what a surprise........you guys are teflon coated, until you get someone like me as your boss. Then it's the deer-in-the-headlights lOOk, that eventually results in you being escorted out the door.
I really hate to hand hold you through this, but you need to have your IT guys print off all the shopping carts that have something in them, but were not finished off and paid for. Those are the sales you lost due to your website running slow. Then take that number to the owner of the Company and tell him about it. Oh, that's right.....you won't do that, since your ass will be in a sling too. And don't give me any BS about unfinished sales not being a product of the slow site. Yeah, some are, but some users end up bailing out before they even get anything in the cart. I would say it's probably a wash.
Tony Rumore
Tromix
P.S. I think most will agree that Baileys customer service is fantastic, but that is not what we are discussing here. We're talking about website sales and the performance thereof.
Go cut some ribbons, kiss some babies, take clients to the strip club and play some golf.....when you eventually grow a nut, you'll get this fixed.
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c5rulz
Addicted to ArboristSite
Tony is right on the money about this issue be endemic for a very long time and not confined to last weekend. I too had the "shopping cart" issue. It did clear up switching to a different browser. But one would think the customer shouldn't have to search for ways to make it work in order to purchase from Bailey's. Heck I can have enough computer problems on my own without having the provided free of charge.:confused2:
dotcompost
ArboristSite.com Sponsor
Constructive criticism is always welcome. dotcompost is my nickname here on Arboristsite.
-John Conroy
Bailey's Director of Marketing
aka dotcompost
Boleclimber
ArboristSite Guru
We know whos order(s) is going to be real slow now. I believe you are the first "White Collar" worker I have ever witnessed to own so many chainsaws. Careful not to blister or oil those baby skin hands.:cool2:
nmurph
ArboristSite.com Sponsor
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John, I'm not going to rant at you, but there definitely have been some IT issues. They definitely need to be addressed. I have experienced slow loading but I have usually been able to get my orders completed.
To me, a bigger issue is the poor shipping service and high charges. I now use Bailey's as a last resort when ordering. In this day and time there is absolutely no reason that your website can't have real-time information regarding the availibility of items. There is nothing as frustrating as chosing BOL for an item, placing an order, and then several hours later noticing that part of the order is on back-order. Equally frustrating is placing an order for second day delivery, paying the additional shipping, having the order in bf 11am PST, and not having the package until the third day. Your system needs to notify a customer at the time they order when the package will be shipped bf the order is completed. There are times when I will pay extra for expidited shipping if I can have it in a couple of days, but the rush goes away if it is going to be three days. You should not accept 2nd day orders if you can't deliver that order on the second day from when it is submitted. If a customer submits an order too late in the day for same-day shipping, the customer needs to be notified of that fact so they can make the most informed shippping choice.
To me, a bigger issue is the poor shipping service and high charges. I now use Bailey's as a last resort when ordering. In this day and time there is absolutely no reason that your website can't have real-time information regarding the availibility of items. There is nothing as frustrating as chosing BOL for an item, placing an order, and then several hours later noticing that part of the order is on back-order. Equally frustrating is placing an order for second day delivery, paying the additional shipping, having the order in bf 11am PST, and not having the package until the third day. Your system needs to notify a customer at the time they order when the package will be shipped bf the order is completed. There are times when I will pay extra for expidited shipping if I can have it in a couple of days, but the rush goes away if it is going to be three days. You should not accept 2nd day orders if you can't deliver that order on the second day from when it is submitted. If a customer submits an order too late in the day for same-day shipping, the customer needs to be notified of that fact so they can make the most informed shippping choice.
dotcompost
ArboristSite.com Sponsor
Thank you for your constructive response! We are agreed on the IT issues. We have significant resources devoted to this as I type. At this time about 98% of all in-stock orders ship within 24 hours. We do give priority to 2nd and Next Day orders, but unfortunately we cannot guarantee they will ship the same business day. Our service level is to ship within 24 hours. That said, if you had your order in before 11 PST it should have shipped that same day. I'd like to offer to have someone take a look at the orders you're referring to. Could you provide an order number(s)? If we did not perform properly, I will work to get you a credit.
FixNstuff
ArboristSite Lurker
I agree that this not an isolated incident or a server maintenance issue, the site has always been slow for me too. I often avoid it completely due to the time it takes just to browse through looking for something.
I tend to blame it on the choice of host the servers are running on but the IT guys should be aware of this too. A site as large as Bailey's should not be cutting corners by using slow servers or a cut rate hosting service. If this isn't the case then someone in the IT dept needs to take a look at optimizing the site coding.
I tend to blame it on the choice of host the servers are running on but the IT guys should be aware of this too. A site as large as Bailey's should not be cutting corners by using slow servers or a cut rate hosting service. If this isn't the case then someone in the IT dept needs to take a look at optimizing the site coding.
Grande Dog
ArboristSite.com Sponsor
Howdy,
I'll have to say, I'm a little butt hurt you said that about golf.
Regards
Gregg
I'll have to say, I'm a little butt hurt you said that about golf.
Regards
Gregg
nmurph
ArboristSite.com Sponsor
- Joined
- Nov 26, 2007
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- 16,162
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Gregg, what is butt hurt??? Do you have to wear leather chaps to understand it?
J/K--you are the best thing about the Bailey's on-line experience.
