xander9727
The Silverback
After 2.5 years of commercial use, I had my first problem with my 15X. One of the "paddles" on the feed wheel broke off. I told my dealer and he shrugged his shoulders and said "Sorry it's out of warranty" and "that's gonna be expensive". I was planning on fixing it but was too busy. I went to TCI Expo and ran into Bob Englert at the Woodsman booth. I told him about the problem hoping he would sell me one for cost. He looked at me in a kinda odd way and said "that shouldn't have happened. Call me on Monday and I'll send you a new one". I called him the following week and I received one a few days later. He didn't even charge me the shipping. This machine has been out of warranty for 1.5 years. It really says a lot about the manufacturer to take care of a guy that has only purchased one machine from him. I'm very impressed with the quality, performance and durability of my machine. I have run several other machines lately and am convinced I'll stay with Woodsman. In my opinion they make the best chipper on the market.
On a side note.......it's really hard to install a 150# feed wheel into a chipper by yourself.
On a side note.......it's really hard to install a 150# feed wheel into a chipper by yourself.
