Sunrise Guy
Addicted to ArboristSite
frustration and a po'd mood, for a few hours.
To explain: An HO called me on my "Summer Special:" $325 for four hours of roof-clearing, two-man crew. She wasn't sure if I could do her home justice in four hours, so I told her I'd be happy to come out and take a look, even though she was a good ways away, and I normally do the specials without going out, first. (I ask when the last time was that the roof was cleared, ask about one story vs. two story, types of trees, look up the property on Google Maps, etc., etc.--no major problems with that, usually.)
Anyway, I stopped by, the next morning, saw that the job could be done, in the allotted time, and called the client back to let her know I needed her email address to send the proposal and get her signature, so I could do the job, in two days. I got her voice mail and left her a very nice message. Six hours went by and---no word from her. I called, again, and left a friendly message. Closing time rolled around and----no word from her. I waited until 10 AM, today, and called to let her know that I had taken her off the schedule and if she wanted us to still do the work, she should call, at her earliest convenience, to reschedule.
I really can't stand people who can't take the one minute it takes to return phone calls and/or emails. This is a pet peeve of mine, I guess. Imagine that, expecting common courtesy. Yeah, I guess I'm living in a dream world, right?
I have now resolved to get the location where a potential client will be any time I go out to a property for an estimate, if they, themselves, are not going to be there, so I can take the bid sheet to them immediately after I view the site, to get their signature. Trusting people to be courteous and/or considerate is a lost cause these days, apparently.
Live and learn????
To explain: An HO called me on my "Summer Special:" $325 for four hours of roof-clearing, two-man crew. She wasn't sure if I could do her home justice in four hours, so I told her I'd be happy to come out and take a look, even though she was a good ways away, and I normally do the specials without going out, first. (I ask when the last time was that the roof was cleared, ask about one story vs. two story, types of trees, look up the property on Google Maps, etc., etc.--no major problems with that, usually.)
Anyway, I stopped by, the next morning, saw that the job could be done, in the allotted time, and called the client back to let her know I needed her email address to send the proposal and get her signature, so I could do the job, in two days. I got her voice mail and left her a very nice message. Six hours went by and---no word from her. I called, again, and left a friendly message. Closing time rolled around and----no word from her. I waited until 10 AM, today, and called to let her know that I had taken her off the schedule and if she wanted us to still do the work, she should call, at her earliest convenience, to reschedule.
I really can't stand people who can't take the one minute it takes to return phone calls and/or emails. This is a pet peeve of mine, I guess. Imagine that, expecting common courtesy. Yeah, I guess I'm living in a dream world, right?
I have now resolved to get the location where a potential client will be any time I go out to a property for an estimate, if they, themselves, are not going to be there, so I can take the bid sheet to them immediately after I view the site, to get their signature. Trusting people to be courteous and/or considerate is a lost cause these days, apparently.
Live and learn????