I know, hypothetical situation but
Clogged up air filter falls under negligence. Do you charge him for it? Maybe, maybe not. Either way should you explain to said customer the ill efects this can have on the engine and that his negligence and failure/damage caused by it is NOT covered under warranty. Probably/yes. This scenario should be common sense but unfortunately that is hard to come by these days. People like this need their hand held and its a pain in the behind but these are also the people that will come back to you religiously and be your best advertisement in the long run. They don't know or understand so you take a minute to explain and help them understand and in turn you are the best thing since sliced bread.
Not arguing with ya, just sayin.
I agree 100%.
Its a simple 2 stoke chainsaw, warranty is very easy to figure out, and the warranty policy is easy to read, just nobody reads it.
Out of all the "warranty" work I do about less than 1% is legit warranty, the rest is goodwill for true customers and an lil for the whinning consumer that is if dont get them out of the shop there will be fists a flying.