Anyone know about the Stihl backpack blowers? Popping out of grommet

[ham]

It's done this since new. If you lean forward at all or move funny it the motor pops out of the backpack grommet. Super frustrating. It's under warranty but the dealer says they have to send it off. Is there something simple I'm missing? The springs all appear fully seated

 

[HarleyT]

What model is it? What is the serial number?

 

[ham]

What model is it? What is the serial number?

BR700, purchased new December 2018 (SORRY LORDS YEAR 2017), don't wanna post serial number cause I'm a paranoid schizo

 

[HarleyT]

Well, can you let us at least know what state that you are in?

 

[ham]

<_<

>_>

 

[HarleyT]

So you paid $550 for this thing less than a month ago,
and you are getting this runaround?

 

[HarleyT]

Well, no one here can help you much.
If you cannot try to help yourself at least a little....

 

[dmb2613]

Well the dealer should be able to fix it, but an awful thin pancake only has one side

 

[HarleyT]

The path to handle the problem goes through the distributor, but if the customer cannot even divulge the state he lives in.......
Well...

No sense spending any more time here......

 

[ham]

Lawd sorry 2017 I've had it over a year

 

[ham]

The path to handle the problem goes through the distributor, but if the customer cannot even divulge the state he lives in.......
Well...

No sense spending any more time here......

I mean I was mainly joking, as my profile I think says I'm in Atlanta

 

[HarleyT]

Well, if one could run the serial number and see if any prior warranty work was done on this,
it would certainly give you plenty of ammo.

 

[HarleyT]

It says USA, but I haven't done any clicking....

 

[ham]

Well, if one could run the serial number and see if any prior warranty work was done on this,
it would certainly give you plenty of ammo.

Zero warranty work I bought it new

 

[HarleyT]

If you send me a P.M., I can check it.
If not... No worries....

 

[HarleyT]

So you had this problem, and they refused to fix it?

 

[HarleyT]

Take it to the next closest dealer.

 

[ham]

My dealer said fixing it is no problem but they have to send it out somewhere for 4-6 weeks. I was hoping it was something simple that I could fix. But I guess I need to just let them send it off

 

[HarleyT]

Sounds like you need to ta

My dealer said fixing it is no problem but they have to send it out somewhere for 4-6 weeks. I was hoping it was something simple that I could fix. But I guess I need to just let them send it off

Sounds like you need to take it to a real dealer!!!

 

[HarleyT]

Also, it is doubtful that it will be covered under warranty.
But who could say?