excess650
Addicted to ArboristSite
...to get some RM chains for my 36" bar. I'm not talking about the :censored:Ace Hardware dealer that I've been disgusted with in the past. This one has been a Stihl dealer for many years, but they also sell Kubota tractors and such. Not long ago they were purchased by another longtime Stihl dealer, so now part of a 3-4 location at minimum, and they also sell farm equipment(not JD). I ask the guy about RM and he gives me an odd look:msp_confused:, and I said that I was looking specifically for 3/8 .050" RM for my 36" bar. That stopped him in his tracks. "We don't stock long chains, but we can get anything Stihl makes in 3 days". I asked if he could spin a loop for me, and his reply was "we don't normally do that. We have a few reels left, but once thats gone we won't order more". He went into the back and came out with a partial reel of some kind of green strap RS and said it was all they had in 3/8 .050. The conversation turned to saws and he explained how a MS170 was superior to the box store saws even if they did cost $50 more. He also expounded on the virtues of the 291/311/391, and I asked if they rebuilt saws. "We try to discourage that....price of parts, labor, makes for a big bill." His answer to service is that since Stihl bought Zama its more cost effective to order a new carb than install a rebuild kit.
So if they're pushing disposable saws and don't service what they sell, what sets them apart from the box stores, a :censored:Stihl logo?
So if they're pushing disposable saws and don't service what they sell, what sets them apart from the box stores, a :censored:Stihl logo?