Ok, I own a few new Stihl saws / older saws / blowers / pole saws. I just went yesterday and bought a PP-800 and a HT-131 and for the first time, asked for the box they came in. I was immediately told that will NEVER happen. That shocked me somewhat and I asked WHY ? I'm buying expensive tools and I can't have the box ? That seems more than ridiculous to me. The owner of that dealership jumped into the conversation and stated that if they let even one box go out of the door, they stood to loose their dealership ? WTF, are you kidding ? It's just a damn box.
So, can someone please enlighten / educate me as to why Stihl will not let a customer have the box their equipment came in ?
Last year ( I think ) I bought a 261C and didn't think about why I didn't get the box. In the years past with all my Stihl purchases, I didn't think about it much either.
This time I decided to ask for the box since the girl on the phone told me they had the HT-131 new in the box when I called to check on stock at the local dealer. Not to mention that I'm paying MSRP no matter what dealer you buy from, just give me the damn box that you clearly have.
Am I to believe that the dealers have a big pile of boxes in their back rooms that get sent back to Stihl or do they get burnt by the dealer.
You always get the ID bar code tag with model and serial numbers on it that they cut off the box the item came in.
I googled " Why wont a Stihl dealer give you the box your new equipment came in " and came up with nothing relevant.
Then I tried to find a picture of a Stihl box of any kind and can't find one. What the actual hell is going on here ?
I'm sure going to be interested in the reason for this ridiculous policy.
I LOVE Stilh products and HATE the company at the same time.
Thanks for taking the time to read this.
If I have posted this in the wrong forum, please let me know where I should post it.
thanks
So, can someone please enlighten / educate me as to why Stihl will not let a customer have the box their equipment came in ?
Last year ( I think ) I bought a 261C and didn't think about why I didn't get the box. In the years past with all my Stihl purchases, I didn't think about it much either.
This time I decided to ask for the box since the girl on the phone told me they had the HT-131 new in the box when I called to check on stock at the local dealer. Not to mention that I'm paying MSRP no matter what dealer you buy from, just give me the damn box that you clearly have.
Am I to believe that the dealers have a big pile of boxes in their back rooms that get sent back to Stihl or do they get burnt by the dealer.
You always get the ID bar code tag with model and serial numbers on it that they cut off the box the item came in.
I googled " Why wont a Stihl dealer give you the box your new equipment came in " and came up with nothing relevant.
Then I tried to find a picture of a Stihl box of any kind and can't find one. What the actual hell is going on here ?
I'm sure going to be interested in the reason for this ridiculous policy.
I LOVE Stilh products and HATE the company at the same time.
Thanks for taking the time to read this.
If I have posted this in the wrong forum, please let me know where I should post it.
thanks