That part is mostly true... haha!
If that ain't the pot calling the kettle black I dunno what is.....
That part is mostly true... haha!
If i had the funds i would. I cant sell a dead bird to a blind kid in a wheel chair. Only person i will screw is my wife. But not in the bad wayIf all the dealers in your area are horrible, why not become one and take advantage of the situation? I would much rather read a thread about doing rather than complaining...
Nice that you think so poorly of us Stihl techs. Way to cast a poor light over us that you don't know that leads people to believe that we're all uneducated and disrespectful. If you have an issue call corporate or the distributor. Until you've been to every dealership and dealt with every distributor you shouldn't say "Stihl is lying" or "Stihl are theives". More so you should say "I've had a $hit experience with locals". But how do you expect that to change until you've notified more than a sales rep? Sales representatives sell to the dealer's they don't get paid to memorize part numbers or even repair equipment. They are trained to understand the functionality of equipment and provide a bridge between warehouse and the shelves. If you've never run a dealership you could never begin to understand the stress involved with it. The stupid little phone numbers with customer service wouldn't appease you as they employ English speaking American citizens to help you. Can't expect change until you promote change.
There are a lot of good dealers around - but they aren't everywhere, and people mostly notise and talk about the bad ones.
The quality of dealers and techs isn't always brand specific - but Stihls brand policy regarding IPLs, manuals and part supply is, and it sucks.
As I was reading through this post that's exactly what I was thinking ... Even the good ones still suck for repairs . I need to get a final drive bearing on my 1200gs replaced under warranty. Trailered my bike 1:45 to a "better dealer " they told me it was a big job and it would take 2 weeks to do . I have extra bikes so I left it . Got a ride to pick it up 3 weeks later[emoji27]. Made it almost 10 miles before something in the final drive just gave out . Had it towed back and I was talking to the "master tech" that did the work and he told me that he thinks the bearing he installed was defective . I watched as he pulled it apart 'waiting for my ride home' he used all horrible freight tools. He Told me look at all the metal in the oil , the bearing failed . I said if you look the ring gear is toast. After looking at it better there was a shim missing that I found still laying on the bench . After I lost my mind on the owner over the phone he hung up on me . The manager said they would have the bike going in 4-5 weeks because they only order when they get a big order .. And he tried to tell me he is helping me out because if I didn't ride it with a bad bearing the gear would not have been damaged . After I explained to him that I'm not totally retarded he gave me a loaner bike and 2 months later I got my bike back . Never never again . I'll pay for parts and do it myself even if under a warrantyI'm a Stihl fan and I understand.
Every time I see the current Stihl commercial on tv, I have to chuckle a bit.
BTW.....I own a BMW motorcycle. I've dealt with BMW dealers, and there's a lot of similarities between them and Stihl.
Stihl or Husqvarna dealers around me are great. I guess it helps to live in logging country. It's been said, but contact their bosses. If that doesn't work contact corporate. You'll be helping yourself and others around you.
As I was reading through this post that's exactly what I was thinking ... Even the good ones still suck for repairs . I need to get a final drive bearing on my 1200gs replaced under warranty. Trailered my bike 1:45 to a "better dealer " they told me it was a big job and it would take 2 weeks to do . I have extra bikes so I left it . Got a ride to pick it up 3 weeks later[emoji27]. Made it almost 10 miles before something in the final drive just gave out . Had it towed back and I was talking to the "master tech" that did the work and he told me that he thinks the bearing he installed was defective . I watched as he pulled it apart 'waiting for my ride home' he used all horrible freight tools. He Told me look at all the metal in the oil , the bearing failed . I said if you look the ring gear is toast. After looking at it better there was a shim missing that I found still laying on the bench . After I lost my mind on the owner over the phone he hung up on me . The manager said they would have the bike going in 4-5 weeks because they only order when they get a big order .. And he tried to tell me he is helping me out because if I didn't ride it with a bad bearing the gear would not have been damaged . After I explained to him that I'm not totally retarded he gave me a loaner bike and 2 months later I got my bike back . Never never again . I'll pay for parts and do it myself even if under a warranty
Sent from my phone when I should be working
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