Hi this is a Question for all the dealers on here. I am the shop foreman at a GM car dealership. Been there for 25 years. Just stating I am not new to the business. Anyway how much help and time will you or your employees spend to help someone on the phone. I get 10 calls a day from people wanting to fix there own cars with my time and knowledge. They get rude when you ask them if they want an appointment to bring their vehicle in for service. They also get rude when you tell them you do not loan tools. I do not have a problem giving them some direction at where their problems might be. But about 5 to 10 minutes is all I am going to spend with them. Just wondering how much time and knowledge you dealers are willing to spend with someone on the phone trying fix his own equipment.