Gkiesel
ArboristSite Operative
I just have to give a shout out to the customer service rep at DHT. My 28 ton DHT splitter is a little over 1 1/2 yrs old with 28 hrs showing on the clock. Well yesterday, the input seal on the hydraulic pump let go, spraying hot oil all over the place. Luckily my wife who was operating the splitter at the time did not get sprayed. This morning I called and spoke to a very nice woman at DHT. After I explained what happened she immediately offered to ship out a replacement pump no questions asked. No dickering or trying to blame me for trying to split wood with the thing. Just very professional and courteous. I believe the warranty for the hydraulics is only one year, so they were under no obligation to make this right, but they did. If your on the fence, I can totally recommend Dirty hand tools, and the 28 ton unit in particular. Happy splitting. George