this would make sense but they never told me there would be a cost to look at it and i would think that if he calls before working on it, he wouldent of takin a look at it yet, if he called me, i would have told him all i needed was the carb tuned and i would go get it the next day to get it and pay. the situation is that now i go to get it thinking that nothings been done to it, and i find that they didnt call and are charging 20.00, i have 20.00, but not to give to a dealer who dosent hold his end of the deal. he didnt hold his end up (calling me) so i didnt hold my end up (paying for it) because i was going to take it to the good dealer to be done for free.
Ah, see now we are getting somewhere.
You are 16, learning a little late that there is no free lunch. I learned it before I was 16, and at 23 it is imprinted in my mind permanently.
You being a consumer cannot EVER assume that someone will offer their time and expertise on a matter free of charge. Why should the tech take 25 minutes to tune your saw for free when he can take the same time to service a saw and charge 35 dollars? Why would you assume that just because it is a STIHL, that they have no attachment to, that they would repair it for FREE?
There is a difference between a customer that comes in expecting a bill, and weasels their way out of it, and a customer that honestly thinks the work will be free.
The fact is 99.9% of people out there that have bought, sold, or worked on anything will know that you always assume there will be a charge, and you bring more money then what you think the max cost will be. If the work was done as requiested and it works properly, you do a courtesy not practised so much anymore...called "Tipping".
Customers that TIP will find that they get waited on with a bigger smile, their equipment is CLEAN when picked up every time, throw in a free chain sharpening just because you are here, etc.
Customers that balk at a simple minimum work charge over a mis communication...they get cussed at and kicked out and asked never to return.
If I have a saw on the bench, and I see what the problem is and it is a "call" saw...and I see there will be only a minimum repair fee charged with no parts used, Im fixing it.