DR rep was replying to MNGuns, who suggested that DR might only be responding so well to customers to make SpeeCo look bad by comparison. They were answering you and the answer I interpreted was "No, we would have done that anyway". It was about a customer service comment. Also, they didn't say they ignore the marketplace, they said they "don't get too hung up" on it. That means that they can stay true to their own service standards without varying by product line just because of what the competition might be doing.
I'm also getting tired of people slamming DR and SpeeCo and any other kinetic splitter maker for copying SuperSplit. If you don't like the laws of the USA regarding patents and related protections, then write your congressperson to ask for new laws. SuperSplit's patent ran out and now anyone can use the design and improve on it. Heck, we'd all be driving a Mercedes-Benz if we thought that people couldn't ever leverage other people's ideas.
To all log splitter mftrs who want to remain in business: Use the SS design. This is your last warning. There is a better design than hydro and people are going to learn this fact at exponetial rates going forward.