Just wondering how you guys deal with customers who don't want to go along with your recommendations for budget or other reasons but you see the potential in the future for a hazard.
Example: Customer has large lead leaning over neighbor's house with many low branches over the neighbors whirlpool, patio and house. Not wanting to pay for a full removal or removing the large lead, the asked me to remove the large branches off of this leader that were over the neighbors house. This greatly reduced the load on it but I feel that the tree is in poor shape.There is no sign of cracking at its origin but it is shooting out suckers all over the place and some of it sounds hollow. It is not going to fall over tomorrow but someday.....
So I did as asked and wrote a strongly worded caution on both the invoice and the contract that removal was recommended and declined as was a cable which would be a mitigation strategy at BEST given my feeling about the integrity of the wood.
Who's problem is it?
I try to give the best recommendation I can but if I didn't do what customers wanted I wouldn't have very much business!
Example: Customer has large lead leaning over neighbor's house with many low branches over the neighbors whirlpool, patio and house. Not wanting to pay for a full removal or removing the large lead, the asked me to remove the large branches off of this leader that were over the neighbors house. This greatly reduced the load on it but I feel that the tree is in poor shape.There is no sign of cracking at its origin but it is shooting out suckers all over the place and some of it sounds hollow. It is not going to fall over tomorrow but someday.....
So I did as asked and wrote a strongly worded caution on both the invoice and the contract that removal was recommended and declined as was a cable which would be a mitigation strategy at BEST given my feeling about the integrity of the wood.
Who's problem is it?
I try to give the best recommendation I can but if I didn't do what customers wanted I wouldn't have very much business!