WVwoodsman
Addicted to ArboristSite
An interesting Echo story as I had ordered a commercial grade straight shaft weed eater from the HD website and went to the store and picked it up. I used it maybe for 8 - 10 hours and it seized. I took it back to HD and they sent it out to be repaired and when I got it back it was still seized. Since HD doesn't repair what they sell, they contract it out I guess and when I went back inside, I spoke with an employee and they informed me that the repairer thought the cause of the seizure was improper oil/gas mixture or even straight gas was used. I told the HD employee that I have numerous 2 stroke items and have never had any problems with engine seizure. Well anyway the technician's diagnosis was that a whole engine, piston and jug needed to be replaced and that I was going to have to eat the cost, I refused to pay. I told the HD employee that this was unacceptable as the cost of repair was almost what I paid for the trimmer. I insisted to talk to the manager and explained my situation and then the manager asked me what I wanted to do. I insisted on a refund and that is what I got. I was surprised to say the least.