I'm now important!

[Deleted member 149229]

For those that remember when I joined this great site I was highly ticked about Echo voiding my warranty on a 10 month old saw with a broken piston. As a gesture of alliance with the common man I have hit every site that lets you review Echo saws. I tell my story and copy/send the review to Echo. I have also attended Echo Customer Appreciation days and shown people the broken piston and told them Echo denied the warranty. As Andy Warhol said, "Everybody has their 15 minutes of fame." Echo has blocked me from their customer service email submission.

 

[fwgsaw]

For those that remember when I joined this great site I was highly ticked about Echo voiding my warranty on a 10 month old saw with a broken piston. As a gesture of alliance with the common man I have hit every site that lets you review Echo saws. I tell my story and copy/send the review to Echo. I have also attended Echo Customer Appreciation days and shown people the broken piston and told them Echo denied the warranty. As Andy Warhol said, "Everybody has their 15 minutes of fame." Echo has blocked me from their customer service email submission.

You must enjoy giving them free advertising. Trust me your doing them a great favor.

 

[andrethegiant70]

Atta boy. Justice isn't a natural law, you've got to make it happen!

 

[president]

For those that remember when I joined this great site I was highly ticked about Echo voiding my warranty on a 10 month old saw with a broken piston. As a gesture of alliance with the common man I have hit every site that lets you review Echo saws. I tell my story and copy/send the review to Echo. I have also attended Echo Customer Appreciation days and shown people the broken piston and told them Echo denied the warranty. As Andy Warhol said, "Everybody has their 15 minutes of fame." Echo has blocked me from their customer service email submission.

they could give you a new saw and possibly turn it around

 

[Deleted member 149229]

they could give you a new saw and possibly turn it around

We all have our price.

 

[1Alpha1]

Sometimes, a guy has to do what a guy has to do.

 

[alexcagle]

*
Kudos.
Keep going higher up the ladder.

 

[Deleted member 149229]

Chainsaw
Amazon.com: Amazon Customer's review of Echo CS-400 18" Gas Chainsaw

Some of my Echo PR campaign.

 

[Deleted member 149229]

https://www.amazon.com/review/R1WRPT18XC6VQD/ref=pe_1098610_137716200_cm_rv_eml_rv0_rv

First post didn't work, this does.

 

[Sepia]

https://www.amazon.com/review/R1WRPT18XC6VQD/ref=pe_1098610_137716200_cm_rv_eml_rv0_rv

First post didn't work, this does.

Wow, almost 20% of those reviews are 1 star!

Echo, we have a problem...

 

[alexcagle]

You gotta figure though;
a happy customer isn't going to go out of their way in America to post a good review on an inexpensive homeowner saw.
It's like going to a buffet and expecting not to see fat people there.

 

[Sepia]

Lol that's very true. At the same time, there are lots of products on that site with few bad reviews. I always read the bad reviews first. Usually you can weed out the incompetent owners from the legit complaints. Check out the reviews for the Husky:
https://www.amazon.com/Husqvarna-96...UTF8&qid=1491392624&sr=1-15&keywords=chainsaw
Kinda puts the Echo to shame. I think the key here is customer service. If Echo was taking care of it's customers, then there would likely be far fewer bad reviews posted. I doubt if Dahmer would be all over the internet slagging Echo if they had just stood behind their product.

 

[c5rulz]

https://www.amazon.com/review/R1WRPT18XC6VQD/ref=pe_1098610_137716200_cm_rv_eml_rv0_rv

First post didn't work, this does.

Why did you change the spark plug? Can't imagine it was bad in that short a time? I can't see how the lean condition would break a piston. Score a piston sure, but break, that doesn't make sense? Pics of piston?

 

[Deleted member 149229]

In all it's glory.

 

[Wood Chopper]

Fubared


Sent from my iPhone using Tapatalk

 

[jd548esco72]

maybe echo will see the light and give you a free upgrade to a 620P??--lol

echos warranty is YO_YO --!!!

 

[s sidewall]

Or two saws and a trimmer

Steve

 

[KenJax Tree]

There is more to this story and Echo isn't buying it. If you knew the saw was lean then why not tune it properly?

 

[Sepia]

An owner of a saw under warranty tunes it at his own peril.

 

[KiwiBro]

You gotta figure though;
a happy customer isn't going to go out of their way in America to post a good review on an inexpensive homeowner saw.
It's like going to a buffet and expecting not to see fat people there.

I make a point of endorsing a good product and outing the pharking incompetent products sold by charlatans and arrogant, narcissistic arsewipes. If just one person avoids the latter, it's well worth the flack anyone gets for standing up and outing injustice.