I ordered a husqvarna diagnostic tool

[Brent Nowell]

Yes I heard about John deer, there’s a great documentary on YouTube by VICE in which they talk about that and the “right to repair act” and how they get around it. Real greasy stuff

 

[Brent Nowell]

Package shipped, got a tracking number. So you defenitly can buy the tool without being a dealer. It’s been said many times in this thread that updates aren’t available to the joes and only to the pros.

I ordered the unit from pantano power equipment if anyone cares.

 

[mbrick]

Package shipped, got a tracking number. So you defenitly can buy the tool without being a dealer. It’s been said many times in this thread that updates aren’t available to the joes and only to the pros.

I ordered the unit from pantano power equipment if anyone cares.

Let us know what is in the box when you receive it!

 

[Brent Nowell]

Ok got it today a few hours ago. Here are the pics, price was 134$USD from pantano power equipment.

Unit absolutely appears to be new, everything is sealed. No software however as in no disc. The sheet points to the dealer access portal, and as we discussed you gotta be a dealer to log in. Reading spike60’s post here in this thread
https://www.arboristsite.com/commun...oftware-available-to-joe-public.236313/page-2
Post #26
He says that
“Without the software, the diagnostic tool can still be used for some basic maintenance tasks. I've had 2 or 3 saws that were acting funny. 1 or 2 might have had a failure code, but I don't remember for sure. Hitting "reset factory fuel settings" corrected the problems and the saws have been fine. There is also a "master reset" that I've never used.”
I should be able to plug this in and go, however without a driver or application to run the device, I highly doubt windows will install it... gonna try anyways.

Just so we are clear I ordered this knowing this could possibly happen, just want to explore the possibility that end users can at least check out their own saws.

 

[cuinrearview]

Good luck...

 

[Big Red Oaks 4 me]

Wow, watching the videos you should literally have it back in ten minutes. If they are not able to keep their computer running then how do they keep a proper business??
Red flag!

Yes indeed. That particular dealer that I took it to is a crook, but I thought I'd give him one more chance to redeem himself. This last visit just put the icing on the cake for me. NO MORE! Gotta admire the Amish people. No wonder they never cuss. They don't have to deal with all this "new-fangled" crap.

 

[mbrick]

Ok got it today a few hours ago. Here are the pics, price was 134$USD from pantano power equipment.

Unit absolutely appears to be new, everything is sealed. No software however as in no disc. The sheet points to the dealer access portal, and as we discussed you gotta be a dealer to log in. Reading spike60’s post here in this thread
https://www.arboristsite.com/commun...oftware-available-to-joe-public.236313/page-2
Post #26
He says that
“Without the software, the diagnostic tool can still be used for some basic maintenance tasks. I've had 2 or 3 saws that were acting funny. 1 or 2 might have had a failure code, but I don't remember for sure. Hitting "reset factory fuel settings" corrected the problems and the saws have been fine. There is also a "master reset" that I've never used.”
I should be able to plug this in and go, however without a driver or application to run the device, I highly doubt windows will install it... gonna try anyways.

Just so we are clear I ordered this knowing this could possibly happen, just want to explore the possibility that end users can at least check out their own saws.

It unfortunately will not work without the software. If you can get an installer of an old copy of the SW you can likely do what spike60 says.
The new SW may work without a login for those basic tasks mentioned (but not updates) if someone sends it to you. Not sure.

Maybe you can find a fellow member who can send the installer to you..

 

[Brent Nowell]

Yes that would be great, people have sent me service manuals maybe I’ll get lucky.
Yea I plugged it in and it installs as a USB serial converter. Pretty basic 1980’s tech reading ones and zeroes from the saw ...

 

[SimonHS]

Yes that would be great, people have sent me service manuals maybe I’ll get lucky.
Yea I plugged it in and it installs as a USB serial converter. Pretty basic 1980’s tech reading ones and zeroes from the saw ...

Just resurrecting this old thread.

@Brent Nowell did you manage to get your CST working? Did you find the installer program?

 

[Kenskip1]

Yet another two year old thread?

 

[Huskybill]

My buddy is a Husqvarna dealer one of the top dealers in this area. I seen other dealers send there customers problem saws to be fixed by him. Maybe tool will bring the other dealers up to speed.

 

[Brent Nowell]

Just resurrecting this old thread.

@Brent Nowell did you manage to get your CST working? Did you find the installer program?

The original unit I bought was sent back to husky corporate. They contacted me and wanted it back.. long story.
A user here on this forum provided me with a link to the software on husky’s site that actually worked
The one thing it did not come with, and identifies as such, is a firmware software package. So you can only check the status of the saw and not update it. After installing the program and seeing that it worked I ordered another common service tool and it was delivered only a couple weeks ago.
Plugging in my 562 and my 572 worked, although I had to close and open the program multiple times with the saws connected for it to work for some reason. I was able to check error codes, fuel settings etc just like what you see online and on YouTube.
It is extremely useful for helping to diagnose issues and to see where your saw sits on fuel usage with different mix ratios etc. I like poking around and gathering my own data on how auto tune works.
The new 592 was advertised to have a Bluetooth connectivity option in which I believe we will see end user app software for your phone that will do the same thing. Just a speculation however. We will see how greedy husky wants to be by keeping the software to themselves after a couple years have passed, or if they finally decide to get with the program and give better end user support.
90% of the dealers are lazy IMO and not everyone can just walk into spikes shop or afleetcommand and get an update. afleetcommand always preaches about how the CST will enhance the dealer and customer relationship… well it’s been 9 years and it’s getting worse, so he is dead wrong on that one. The solution is to run our own software if we chose

 

[SimonHS]

Brent, thanks, great reply. I'm glad that you got it working.

I bought one a few weeks ago too, just to play with on my own AT saws. It would be great to get hold of the software for it!

I bought a Stihl MDG1 last week. The software for that one is easy to find. Have not played with it yet.

 

[Huskybill]

How often does the newer saw need to be adjusted with the tool?

 

[Vintage Engine Repairs]

A reminder of the joys of a normal carby.

 

[Brent Nowell]

How often does the newer saw need to be adjusted with the tool?

You can only do a few things,
-master reset
-fuel setting reset
-owner name
-add a service history report
-TPS, fuel solenoid, and air temp test
There are no settings that you can actually adjust. If you want to have the saw relearn it’s fuel settings to try and diagnose an issue you can reset the fuel setting to defaults for L and H

A reminder of the joys of a normal carby.

Abso friggen lutely
It is however nice to see error codes to help with diagnosis before you start taking things apart. I do agree with afleetcommand on this, it’s a tool to help with diagnosing, but not a replacement for mechanical diagnosing.

 

[Vintage Engine Repairs]

You can only do a few things,
-master reset
-fuel setting reset
-owner name
-add a service history report
-TPS, fuel solenoid, and air temp test
There are no settings that you can actually adjust. If you want to have the saw relearn it’s fuel settings to try and diagnose an issue you can reset the fuel setting to defaults for L and H

Abso friggen lutely
It is however nice to see error codes to help with diagnosis before you start taking things apart. I do agree with afleetcommand on this, it’s a tool to help with diagnosing, but not a replacement for mechanical diagnosing.

I’m not too sure how busy your dealers are, but mine has a 3 week wait time, it’s just way too long to wait for error codes / a diagnosis. I get that it’s useful on a car and the countless electronics (which you can just buy a reader for from your local car parts shop which works on multiple cars no less), for a chainsaw I just see it as totally unnecessary. They are so simple and so few parts to go wrong, it’s almost like we’re going backwards in progress. Something works flawlessly, so we stuff it with electronics and need a pc and dealer to tell us what’s wrong, constant updating, passwords and firewalls. It’s honesty just plain ludicrously.

 

[Brent Nowell]

I’m not too sure how busy your dealers are, but mine has a 3 week wait time, it’s just way too long to wait for error codes / a diagnosis. I get that it’s useful on a car and the countless electronics (which you can just buy a reader for from your local car parts shop which works on multiple cars no less), for a chainsaw I just see it as totally unnecessary. They are so simple and so few parts to go wrong, it’s almost like we’re going backwards in progress. Something works flawlessly, so we stuff it with electronics and need a pc and dealer to tell us what’s wrong, constant updating, passwords and firewalls. It’s honesty just plain ludicrously.

I see your point. But husky isn’t going to change lol so we might as well get with the program.
it is useful to monitor your fuel settings and if you notice they are starting to lean out dramatically you can at that point stop running the saw, and proceed with pressure vacuum test. So seeing things happen before symptoms show up is usefull.
but you are right as well and your post is the simpler solution!

 

[adtmatt]

I would think Husqvarna should provide some level of operating software and really any firmware updates, especially if they are emissions related.

This would clearly fall under the Right to Repair Act.

If you buy the proper equipment, vehicle manufacturers HAVE to provide you service information, scan tool capabilities, and firmware updates (pre-2018 powertrain only, 2018-up everything save for theft related), etc.

I don't see how this would be different. Buy the legit tool, buy a subscription, and until that add some sort of antitheft immobilization you can do everything.

 

[Vintage Engine Repairs]

Here is my diagnostic software -