Came looking for for info about my missing oil adjust on my ten hour CS-620P. Afraid to complain.
Ha. Ha.
How funny. Yep! These guys love having fun. But, here is my experience.
First, I like my Dealer.
Secondly, I had a simple Problem with a part on a saw which seemed to be a flaw and the part was cheap.
Thirdly, The guy that was hired by my dealer was the Problem.
Evidently, the good service manager had quit or was fired and the new Guy was hired from another dealer where I had already stopped doing business with.
Turns out the Dealer NEVER KNEW how HIS HIRLING had treated me and I fixed my own saw.
Because I didn't want to destroy my good relationship with the dealer I didn't out him .
I was, still am pizzed at the shop manager and Echo for failing to beef up that part. BUT we all know a dead tree will fall on its own AND now it seems the Hired hand that I am not happy with has left. So we are back to, The nice guy dealer. And IF THERE ever is another repeat instead of letting a hired hand treat me like crap ill simply go over his head and talk directly to the owner.
I gave up to easy and got pizzed to fast.
Many times the best thing is to stay calm and have a friendly chat with the high command. Most all Problems can be solved by just sweetly going up the chain of command. I'll say this about big box stores. Someone I know talked me into buying a new Ryobi 3716 (if memory serves me right). At first I loved that saw. I'd replaced the bar and chain first thing. We used the crap out of it and it qas light, cranked easy and cut good. I couldn't believe it. After 5 days using it like a pro saw the power was like crap. Removed my bar n chain. Cleaned saw put new bar n chain on saw put in original box and returned. No hassel. I was impressed. Bought a Echo cs 352 and the chain catch musta been cracked. Snapped like a saltine cracker. Less than a month. After I fixed that the saw hasn't missed a beat. The cs310 isn't nearly as good as the cs352. People who haven't run both saws think the only difference is a bigger displacement. I assure you it's best to pay the difference and buy cs352.
I'll agree sometimes a factory part can be flawed.
I don't doubt that.
You do have my sympathies.
My opinion is instead of beating a guy down we should realize their pain and try to give good advice otherwise the site looses a part of it's true value.
In my real life I'm a volunteer counselor. Many times, I hear things that makes me think, how stupid but I remind myself that saying hurtful things would void my reason for volunteering. I came here because I believe ALL of us are Teachers AND students. My desire is to further educate myself and to be of help to others. My thinking is that if you BELIEVE you have a Problem OR complaint then rather than criticize you I should try to help you solve the precieved problem. Even if its not a problem in my sight it's a problem in your sight and valid TO YOU.
The best advice I can give you is simply make your repairs and realize you've about got all the good you can get for now. Try to relax. You've got a friend in me. I understand. Good luck.