Wow. At this point I don't know what to say. Hamish, keep the good info coming in other threads, you've been a wealth of knowledge on all this new technology and usually a big help to others. As for pogo and dexter, relax. We aren't calling your servicing dealer out. I'm glad that you guys both got good service and enjoy the people there. I simply made the observation that he missed the first step in any service. Any tech who goes to TSB's first instead of regular procedures and diagnostics either doesn't know what he's doing or needs more experience. In this case it sounds like he was unsure of what he was doing and reached out for help and got steered wrong, that happens and the fact that he reached for help could indicate that he is in fact a great technician. People see M-tronic and Auto-tune and immediatly get sweaty palms and start shaking. It's still just a chainsaw, it just has a smarter carb. The same 101 daignostics still apply.
Anyway, I'm glad you guys are happy with the service you recieve. I've never dealt with them so I'm not going to argue about it. There's just no need to run for the pitchforks and torches. Enjoy your saw, that 562 really screams. Next time you're in the shop thank him for taking care of you.
