LFEngineering
ArboristSite Operative
Strictly venting: Why does the local Sthil / Husqvarna dealer have to be suck a jackwad?
Last October I started a new job and I was pleasantly surprised to see a saw shop 100 yards down the road. One day I decided to stroll over there at lunch and check out this newly discovered resource. I waked in and to my amazement the shop had everything, full line of sthil & husky saws, climbing equipment, parts, you name it he had it. The only problem was this guys attitude; another customer was discussing a price of a saw that he seen a bit cheaper down the road. The owner/salesman tore into him like he had just insulted his mother. I was a little put off by the "customer service" and continued to browse the store. Another thing that annoyed me was the fact there were no prices on anything. I mean I understand it takes time to price everything and the typical industrial clientele just come in and put it on their bosses tab so who cares, but I would like to shop around with out having to ask this guy about every item I like. Anyway I wrap up my trip, say goodbye and I got no response as I left the shop.
Last week (10 months later) I was in the market for some new bull rope so I figured why not give this shop another shot, maybe the guy was having a bad day or something last time. Nope, same story. I walked in, said hello and started looking around. I found some rope and asked for the price, almost 2 times what Bailey's had it for. Plus he was a-hole to a customer who just said he had 4-500 bucks for a new saw. I put down the rope and left. Frustrated with this 2nd attempt to support this local business I asked a co-worker if he had gone into this shop. His experience was the same; he went in to purchase 50-75 bucks worth of replacement parts and got brushed off, apparently your dog sheet unless your dropping 2k on new equipment.
I swear if it wasn't for the fact he was parked outside one of the areas largest logging outfits he would be out of business. Some people just don't have any class.
I'll get off my soapbox now. I hope you guys have better shops in your area.
Last October I started a new job and I was pleasantly surprised to see a saw shop 100 yards down the road. One day I decided to stroll over there at lunch and check out this newly discovered resource. I waked in and to my amazement the shop had everything, full line of sthil & husky saws, climbing equipment, parts, you name it he had it. The only problem was this guys attitude; another customer was discussing a price of a saw that he seen a bit cheaper down the road. The owner/salesman tore into him like he had just insulted his mother. I was a little put off by the "customer service" and continued to browse the store. Another thing that annoyed me was the fact there were no prices on anything. I mean I understand it takes time to price everything and the typical industrial clientele just come in and put it on their bosses tab so who cares, but I would like to shop around with out having to ask this guy about every item I like. Anyway I wrap up my trip, say goodbye and I got no response as I left the shop.
Last week (10 months later) I was in the market for some new bull rope so I figured why not give this shop another shot, maybe the guy was having a bad day or something last time. Nope, same story. I walked in, said hello and started looking around. I found some rope and asked for the price, almost 2 times what Bailey's had it for. Plus he was a-hole to a customer who just said he had 4-500 bucks for a new saw. I put down the rope and left. Frustrated with this 2nd attempt to support this local business I asked a co-worker if he had gone into this shop. His experience was the same; he went in to purchase 50-75 bucks worth of replacement parts and got brushed off, apparently your dog sheet unless your dropping 2k on new equipment.
I swear if it wasn't for the fact he was parked outside one of the areas largest logging outfits he would be out of business. Some people just don't have any class.
I'll get off my soapbox now. I hope you guys have better shops in your area.
