ok guys, I have been a silent troll on this site for a year or so now. My parents had some storm damage about a month ago so it was time to update the old stihl saw from many years ago so I went to the local dealer and decided to go with the MS-291. Talked the sales guy into throwing in a case of the pre mixed gas as well as a spare chain and out the door i went with a big smile on my face and an even bigger job in front of me. The professionals had done most of the work for me by dropping a 85+ ft white oak and lots of pruning on hanging limbs throughout my parents farm. The 291 was everything the dealer told me. Plenty of power and everything was going fine. I had used about 4 quarts of the pre-mix gas and had just put the spare chain on the bar. Thats when I noticed that a small hole was forming in the chain brake hand guard. With the job 90% complete all that I had left to do was to finish burning the limb pile and help some friends load the rest of the logs for firewood. This was about 2 weeks after date of purchase. I took the saw back to the store i bought it and they sent it back to the big stihl dealer. Well after two weeks of waiting I called the sales guy and he said there was a problem and I needed to come by so he could explain the situation.
After talking with him this was the summary of the conversation. The hole was caused by running the saw with the chain brake on. I asked how this was possible due to the fact that the purpose of that safety feature in the first place. He said the damage caused to the saw may or may not be covered by the warranty and they were checking on some stuff before they even started with actually fixing my saw. They were nice enough to give me a loaner saw to use till they figured out what to do with my claim.
So my question is what would you guys do in this type of situation? Is it possible for the saw to run with the chain brake on or was he feeding me a line of bull to keep from fixing? thanks in advance~
After talking with him this was the summary of the conversation. The hole was caused by running the saw with the chain brake on. I asked how this was possible due to the fact that the purpose of that safety feature in the first place. He said the damage caused to the saw may or may not be covered by the warranty and they were checking on some stuff before they even started with actually fixing my saw. They were nice enough to give me a loaner saw to use till they figured out what to do with my claim.
So my question is what would you guys do in this type of situation? Is it possible for the saw to run with the chain brake on or was he feeding me a line of bull to keep from fixing? thanks in advance~