Definitive Dave
wanna-be saw racer, saw hoarder, parts whore
- Joined
- Jul 27, 2013
- Messages
- 2,118
- Reaction score
- 5,087
staying on the front foot
never heard that phrase before, I like it and I agree that is crazy difficult sometimes
Ddave
staying on the front foot
I think that's a cricket term. To bat on the front foot is more aggressive/powerful/assertive than the back foot which can be a bit more defensivenever heard that phrase before, I like it and I agree that is crazy difficult sometimes
Ddave
I screwed up and am now dealing with it. He would have been unhappy if I stuck to my guns about doing a proper repair. I would be the crook either way.....charging to much and just wanting to be a parts changer.....or the position I'm in currently. I wasn't going to win this one with this customer.
Wasn't thinking of it like this at the time but in hindsight I'm pretty sure this is the truth of it. Never going to please everyone.....maybe I will learn that one day. Hopeful that a graceful refund approach will cure my problem and earn a good customer....or at least a not so pissed off customer. Thanks @Definitive Dave
Thank you everyone
Talk to him one more time try to compromise a bit partial refund, if no luck forget it.
I am already a softy for way too many people that come in the shop. If I know they don't have much money I cut them a break....I don't mind helping people out by reducing the labor rate or shorting myself on billable hours when people need it. The ones that really need it are to proud to brag about getting a reduced rate.....charity groups however are not....give to one and first thing that happens is they start coming back looking for more....next thing that happens is every charity or fundraiser that those people are involved with come looking for their piece of the pie. Doesn't take long and every couple weeks someone is in looking for a donation to their cause. I had to quit giving to fundraisers....I picked out 2 that I wanted to help and I give to them with instructions not to tell anyone that I donate to them. As a business....Never Ever Ever Ever buy stuff from the school kids when they are fundraising.....I bought a whole box of candy bars one time from some elementary kids raising money for a field trip....next day I bet there were 20 kids stopped in wanting me to buy candy barsThe other thing to keep in mind if you look after him too well word might get around that you are a soft touch and you'll get other people who want a half assed job done knowing that if it ends up going badly you'll look after them. Chances are his circle of friends are similarly broke and if he whines to them about you you won't have to put up with a bunch of moochers trying to get something for nothing.
I was 75% sure it wouldnt fix it before i even started. He didnt want to spend the money to actually fix it right and i let myself get talked into something that i knew better on. Even though i warned him multiple times that it wouldnt fix it...i still did the job. It was as much my fault as his. He isnt happy so offer a refund basically worded that if i misrepresented the chances of it working or mislead him...come get your money. He hasnt came in yet or called so he knows i warned him and gave him solid advice that he chose to ignore because if he really felt that i just took his money or ripped him off he would have already been here to collect.You're a nice guy, maybe too nice. Maybe hire someone who is more robotic (follows instructions) to handle customer relations enforcing your policies so you don't melt under pressure.
I'm a happy customerI screwed up and am now dealing with it. He would have been unhappy if I stuck to my guns about doing a proper repair. I would be the crook either way.....charging to much and just wanting to be a parts changer.....or the position I'm in currently. I wasn't going to win this one with this customer.
Wasn't thinking of it like this at the time but in hindsight I'm pretty sure this is the truth of it. Never going to please everyone.....maybe I will learn that one day. Hopeful that a graceful refund approach will cure my problem and earn a good customer....or at least a not so pissed off customer. Thanks @Definitive Dave
Thank you everyone
I was 75% sure it wouldnt fix it before i even started. He didnt want to spend the money to actually fix it right and i let myself get talked into something that i knew better on. Even though i warned him multiple times that it wouldnt fix it...i still did the job. It was as much my fault as his. He isnt happy so offer a refund basically worded that if i misrepresented the chances of it working or mislead him...come get your money. He hasnt came in yet or called so he knows i warned him and gave him solid advice that he chose to ignore because if he really felt that i just took his money or ripped him off he would have already been here to collect.
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