we don't charge that fee but it would be nice sometimes.Guys buy a saw at the hardware store and bring it to us to fix,gets old real fast.
At $60.00/hr. flat rate, I could fix a saw I hadn't sold. My Subaru dealer in Topeka did the stuff I couldn't do and gave me a reduced parts price on a car I bought in KC, and built a relationship, so I bought my current car from him, even bought a new one I had not intended to get, just so I could buy from him. It is stihl about relationships, even though most people think only of price (read "chinajunk")
I think that charge is a bit over the top.