The good ole scrench deal, so funny as I will explain. Yes you should have gotton a scrench, a small screwdriver, a manual and a orange plastic pouch to hold them. I always make dayumm sure the customers gets each item as he should, he paid for them, they come with the saw. You should have gotton a "we're glad to do business with you" as well on a saw that costly. I always pour on the appreciation on all purchases but on ones like a 460, they get even more.
The five minutes running your saw wide open, not hardly. It may have seemed liked five minutes to you, five seconds with my own saw seems too long. I doult any saw could stand up to five minutes held wide open without burning up or blowing up. Time five minutes and you will see its alot longer than you realize. It is common practice to check the RPM levels before leaving the building but it doesn't take five minutes of full throttle to do it. More like 5 seconds.
Now to the scrench deal. I get at least 25-30 customers a year that come back and tell me I did not give them their scrench when they bought their saw. They never come back the next day or week to tell me, its usually two weeks to a month later. I wised up to them losing their scrench and have enforced a new policy. I now simply tell them if you want to admit you lost your scrench I'll give you one, if you want to lie and say I didn't give it to you then to hell with ya, buy one. After enforcing the "no lie to me" policy seems people no longer have a problem telling me they lost their scrench. Amazing huh,LOL
You shouldn't contact Stihl over a scrench, they got better things to do. You should go right back ASAP and tell them you want your orange pouch, your screwdriver and scrench. Don't wait two weeks cause if you do they may have a policy like mine. Wouldn't that be a bummer, get back to that dealer and get your things ASAP! Tellem too Thall is a mights pissed at em for shady service, that will wake em up. If they ask who I am just tellem I'm the guy that cancels dealer contracts for bad service, they won't know any differant,LOLOLOL