northernswede
ArboristSite Lurker
Howdy all,
The local shop I frequented for all my Stihl equipment has since moved and got a fancy new shop. With that they seem to have gotten a “big corporate” attitude and the people they have working there now couldn’t be bothered in the least to help with new equipment purchases.
In short, been looking for a km131r and a few attachments, called me up once and was told “nope we don’t have any”. Thanked the guy for his time and waited a week and called back and this time I was told that they just got some in. I stated that I’d like to pick one up and listed the attachments I needed as well. I was told “sure they will be here” and I also asked if I had to mentioned anyone by name when I arrived, and was told “nope” and that was that. Upon arrival about 35 mins from calling, the mrs and I went down to the shop and there was one guy behind a desk and he said nothing. We were the only people in the shop at 9am. We went up to him and asked about the 131 and I asked if he was the person I spoke to on the phone and we got “I talk to a lot of people bud” so after that remark the next bit was laughable. The guy comes out from behind his desk, looks on the floor and there in boxes were 6 km131’s, and when he saw them he sighed and said “oh well I guess I have to get one of these assembled for you but it’s gonna take a while so…” At this point I looked at my wife, who was as irked as I was, and I said “oh well if it’s gonna be a bother we can come back at a later time” and we both left.
That being said there’s no other shop that’s a Stihl dealer near me, only some small Ace hardware shops. So with that, my question or rather concern is warranty and service from an Ace hardware retail shop, as the only shop around me now seems to be run by a new class of sad sack do nothings. Is buying from Ace just going to be as bad as my chances of running into a kid who doesn’t know jack seems higher as opposed to going to an actual dealer. But my current experience says it’s more like a roll of the dice now.
Wouldn’t mind some input on buying from an Ace hardware shop, seems Stihl won’t just make online ordering easy otherwise I’d have ordered directly and had it shipped.
The local shop I frequented for all my Stihl equipment has since moved and got a fancy new shop. With that they seem to have gotten a “big corporate” attitude and the people they have working there now couldn’t be bothered in the least to help with new equipment purchases.
In short, been looking for a km131r and a few attachments, called me up once and was told “nope we don’t have any”. Thanked the guy for his time and waited a week and called back and this time I was told that they just got some in. I stated that I’d like to pick one up and listed the attachments I needed as well. I was told “sure they will be here” and I also asked if I had to mentioned anyone by name when I arrived, and was told “nope” and that was that. Upon arrival about 35 mins from calling, the mrs and I went down to the shop and there was one guy behind a desk and he said nothing. We were the only people in the shop at 9am. We went up to him and asked about the 131 and I asked if he was the person I spoke to on the phone and we got “I talk to a lot of people bud” so after that remark the next bit was laughable. The guy comes out from behind his desk, looks on the floor and there in boxes were 6 km131’s, and when he saw them he sighed and said “oh well I guess I have to get one of these assembled for you but it’s gonna take a while so…” At this point I looked at my wife, who was as irked as I was, and I said “oh well if it’s gonna be a bother we can come back at a later time” and we both left.
That being said there’s no other shop that’s a Stihl dealer near me, only some small Ace hardware shops. So with that, my question or rather concern is warranty and service from an Ace hardware retail shop, as the only shop around me now seems to be run by a new class of sad sack do nothings. Is buying from Ace just going to be as bad as my chances of running into a kid who doesn’t know jack seems higher as opposed to going to an actual dealer. But my current experience says it’s more like a roll of the dice now.
Wouldn’t mind some input on buying from an Ace hardware shop, seems Stihl won’t just make online ordering easy otherwise I’d have ordered directly and had it shipped.
. You realize they do sell online through authorized Stihl dealers.
