Can't have the box ? You can't be serious.

[Bill G]

Things are good! When I started the tear down of the ol' 044 workhorse it just seemed natural to jump back on here and play around a bit. Hope you are well too!

Gary

Well a bunch of the good ole guys are gone. There are many good ones that joined. Still arguing about oil mixes, chain sharpening, and ethanol.....

 

[alanbaker]

View attachment 1046458

xraydaniel are you on the right or left?

 

[xraydaniel]

xraydaniel are you on the right or left?

Some would consider me further right than left but I do know my rights

One of my favorite things

 

[Syflan]

I just found out today that echo made an extendable 12' pole saw that's $599. I wish I had known that yesterday. I could have saved over $200. Unfortunately, the echo is also 17 lbs. Thats the same weight as the stihl 131. 17lbs doesn't sound like much until you are in your 60's like me and you have that weight out there 12' away and its got leverage against you because of physics. I love how it works and hate what it does to me.

It's not 17 lb out at the front of the pole... the engine is behind you and nicely balances the weight of the head.

 

[a. palmer jr.]

Come to think of it, I don't think I've ever seen a box that a Stihl chainsaw came in..

 

[Goofaroo]

Ok, I own a few new Stihl saws / older saws / blowers / pole saws. I just went yesterday and bought a PP-800 and a HT-131 and for the first time, asked for the box they came in. I was immediately told that will NEVER happen. That shocked me somewhat and I asked WHY ? I'm buying expensive tools and I can't have the box ? That seems more than ridiculous to me. The owner of that dealership jumped into the conversation and stated that if they let even one box go out of the door, they stood to loose their dealership ? WTF, are you kidding ? It's just a damn box.

So, can someone please enlighten / educate me as to why Stihl will not let a customer have the box their equipment came in ?
Last year ( I think ) I bought a 261C and didn't think about why I didn't get the box. In the years past with all my Stihl purchases, I didn't think about it much either.
This time I decided to ask for the box since the girl on the phone told me they had the HT-131 new in the box when I called to check on stock at the local dealer. Not to mention that I'm paying MSRP no matter what dealer you buy from, just give me the damn box that you clearly have.

Am I to believe that the dealers have a big pile of boxes in their back rooms that get sent back to Stihl or do they get burnt by the dealer.
You always get the ID bar code tag with model and serial numbers on it that they cut off the box the item came in.
I googled " Why wont a Stihl dealer give you the box your new equipment came in " and came up with nothing relevant.
Then I tried to find a picture of a Stihl box of any kind and can't find one. What the actual hell is going on here ?

I'm sure going to be interested in the reason for this ridiculous policy.

I LOVE Stilh products and HATE the company at the same time.

Thanks for taking the time to read this.

If I have posted this in the wrong forum, please let me know where I should post it.
thanks

I don’t get the Stihl loyalty. Some of their products are decent but their corporate policies basically give their customers the middle finger.

 

[GrizG]

Being a certified stihl mechanic. I can give you the goods on the masterbation over a cardboard box with the Stihl insignia.
Part of being a Stihl dealer, you are covered by their insurance. They pay for the lawyers in your court case.
ANY Stihl product, when sold has to be demonstrated, on how to use to the customer. YOU CAN'T DO THAT WHEN ITS STILL IN THE BOX. Any dealer caught selling products in the box, weather it be on eBay or any other way is stripped of their dealership withing a few weeks. If you find someone selling a Stihl product still in the box. It is most likely a stolen unit. When you take it to be serviced and they run the numbers they call you and say it's ready and instead of you picking up your saw. The cops pick you up.. Quite a few tilmes over the years in my case.
Most small saws come 2 to a box. NONE OF THEM HAVE THE BAR INSTALLED. To be a dealer,you assemble the saw and instruct the customer on how to use it and be safe aside from service tips.
I had no issues giving the box away. But it didn't have the saw in it. Think of Christmas time. Sweetie wants to buy hubby a saw. So after she paid, I gave the box to her and said simply have your husband come and pick it up so I / we can instruct safe usage. So you don't drop start it at wide open throttle your cahonies off for example. Stihl has folks scouring ebay and the likes for equipment in boxes. Because it's most likely stolen.
Most people don't know but write down your damn serial number. If some asshat steals your saw and you report it, and dipwad takes it to the dealer. You get your saw and he gets free ride from the cops.
I had recovered stolen saws for insurance rip offs and regular saws that were ripped off from the owners buy the run of the mill thief.
You really want the box. Ask them

If you want Stihl boxes for what ever. Check the dumpster.

Stihl will drop millions for lawyer fees to protect a good standing dealer. When you buy a saw a lowes and the chain is on backwards and you ruin the saw trying to cut with it. See how far you get besides a new saw. If you get hurt. Your screwed!,!
Hope what I said puts this thread to bed because there is a very good reason for everything if you take some time and do a little research you can generally find a valid answer..

I Wil in time post about an entire trailer that was full of stihl trimmers that was stolen and how they got caught. It's a riot.
Be safe people and hope well to everyone.

This reflects what my son and his manager told me regarding the sales process and no box… As I understand it they are the biggest Stihl dealer in the county… and plan to stay that way. They also sell Huskies… but at much lower volumes.

 

[GrizG]

Nailed it ! This whole box thing is a " cover your a$$ thing " and a way to never have to get a return.
It's pretty clear that this is the way it has been set up from the beginning.
They take the saw out of the box AFTER you pay for it ( or its already put together ) fuel it, put bar and chain oil in it and claim
THEY are the only ones that can show you how to safely operate it. Now it has fluids in it and its been ran.
Can that be returned ? NOPE. I think Stihl dealers are at least as bad as scumbag car dealers.
You have to admit that they have a pretty good system going and now we learn that they have the FBI policing it for them. LMFAO

From what I’ve seen it depends on the dealer whether they take returns…. Some people buy the wrong saw (typical too big or too small) and want a different one… They sell the customer the “right saw” and the return is sold as a used saw. It’s a customer service thing… That said, I can imagine that a small dealer with inventory shortages probably wouldn’t entertain a return.

 

[Bill G]

Come to think of it, I don't think I've ever seen a box that a Stihl chainsaw came in..

I have a barn full.............some have a bit of age on them though.............. others have little coons in them

 

[L34]

Would love the Stihl 040 box as dad has one.

 

[Bill G]

Would love the Stihl 040 box as dad has one.

Well shoot me an offer but the trip down south might be a bit pricey......

 

[L34]

Thanks Bill but cost would be too much
But I will still keep it in mind
Never say never.
Chris

 

[farmer steve]

Well shoot me an offer but the trip down south might bet pricey......

I want a 040 box Bill. But only if it has a NOS saw in it.

 

[Goofaroo]

Some would consider me further right than left but I do know my rights

One of my favorite things
View attachment 1046756

Seriously? A pistol is one of your favorite things? You must not get out much.

 

[Bill G]

Thanks Bill but cost would be too much
But I will still keep it in mind
Never say never.
Chris

Yeah it would cost two arms and a leg to get to you. The shipping of items is completely out of hand.

 

[SAWMIKAZE]

Every new stihl saw I buy at the dealer comes in the box..

 

[Bill G]

I want a 040 box Bill. But only if it has a NOS saw in it.

Well I have an 040 or two here but they are not NOS.

Years ago there 5 new Contra/Lighting saws found in the attic of a dealer near me. They were all new it the box. They ended up getting spread out among some dealers and sat for years there. I located all of them but never bought any of them. Over the last 20 years 4 out of 5 have been resold. I know where the last one used to be. I tried contacting the owner but I am afraid he may have passed away.

 

[xraydaniel]

Seriously? A pistol is one of your favorite things? You must not get out much.

You sure are goofy. Coming from a scooter lover?

A man can have a plethora of favorite things.

 

[Bill G]

You sure are goofy. A man can have a plethora of favorite things.

As long as they are not wives

 

[xraydaniel]

As long as they are not wives

Some have a few of those in certain states!