djauto
ArboristSite Member
Hello all,
Before I start, I know I should have bought a 5100s and an MS361 so you don't have to tell me.
This question is mainly for input from saw dealers. specifically Husky dealers.
I have a problem with a Husky 359 that my wife bought me for our anniversary about a month ago, she now claims my MS210 is her saw. As a local business owner I like to support local business so we bought the saw from an independant dealer a few blocks from my office for close to retail price. As recommended, I was looking for that elusive "Dealer Support" that is so highly recommended on the site here. Overall I have been happy with the saw, use for cutting 12" to 30" fir, cottonwood, maple, birch, and alder.
The problem is a crack I found when cleaning the saw. I have run about 3 gallons of fuel through the saw and it has not seen a huge amount of use. The crack is clean though and is in the brace that runs from the front of the case to the rear, just above the recoil assembly and below the top cover. This brace is actually part of the left half of the crank case. I know it is not mission critical at this point but does give me concern about the quality of the entire casting on that half and you can see flaws in the casting all along the brace. The saw has not beed dropped or taken ANY blows at all.
When I took it in to the dealer they said "it's no big deal and won't hurt the operation of the saw." After giving them the "new saw" side of the story and the explaining that it didn't seem right they agreed to call tech support who would probably just tell them "to note it and see if it causes any problems." I don't feel good about it but will be taking back in the morning when they call Husky tech support. I know that if I had bought it at Lowes the would have apologized and handed me a NEW saw on the spot, but again I wanted to support local.
So for the questions.....
1. What can I expect from Husky tech support?
2. What should I expect from my Husky dealer?
3. Is it unreasonable to expect a new powerhead instead of them tearing this thing down and replacing a crank case half? I am not excited about having it stripped, I didn't buy a rebuilt saw. If it was a year and a half old I could understand but it is a month old.
View attachment 66803
View attachment 66804
View attachment 66805
Thanks in advance for your advice and input.
Brian
Before I start, I know I should have bought a 5100s and an MS361 so you don't have to tell me.
This question is mainly for input from saw dealers. specifically Husky dealers.
I have a problem with a Husky 359 that my wife bought me for our anniversary about a month ago, she now claims my MS210 is her saw. As a local business owner I like to support local business so we bought the saw from an independant dealer a few blocks from my office for close to retail price. As recommended, I was looking for that elusive "Dealer Support" that is so highly recommended on the site here. Overall I have been happy with the saw, use for cutting 12" to 30" fir, cottonwood, maple, birch, and alder.
The problem is a crack I found when cleaning the saw. I have run about 3 gallons of fuel through the saw and it has not seen a huge amount of use. The crack is clean though and is in the brace that runs from the front of the case to the rear, just above the recoil assembly and below the top cover. This brace is actually part of the left half of the crank case. I know it is not mission critical at this point but does give me concern about the quality of the entire casting on that half and you can see flaws in the casting all along the brace. The saw has not beed dropped or taken ANY blows at all.
When I took it in to the dealer they said "it's no big deal and won't hurt the operation of the saw." After giving them the "new saw" side of the story and the explaining that it didn't seem right they agreed to call tech support who would probably just tell them "to note it and see if it causes any problems." I don't feel good about it but will be taking back in the morning when they call Husky tech support. I know that if I had bought it at Lowes the would have apologized and handed me a NEW saw on the spot, but again I wanted to support local.
So for the questions.....
1. What can I expect from Husky tech support?
2. What should I expect from my Husky dealer?
3. Is it unreasonable to expect a new powerhead instead of them tearing this thing down and replacing a crank case half? I am not excited about having it stripped, I didn't buy a rebuilt saw. If it was a year and a half old I could understand but it is a month old.
View attachment 66803
View attachment 66804
View attachment 66805
Thanks in advance for your advice and input.
Brian