sunfish
Fish Head
Could clean up the cylinder, add new piston and send it back...
I gotta refund him, not worth arguing or bad blood over a chainsaw part but I can t justify asking Meteor for a freebie on this one, I don't see any evidence of manufacturer error.
Seeing the responses from guys with more wrench time on any particular model than my entire lifetime will see on all models combined is what makes posting here a constant learning experience.
You guys rock!!!
Straight gassed is only one possible cause of this condition...I'm stunned at all the replies stating straight gassed. Uh, Ok...
Dave, I placed a order from your ebay store yesterday, so maybe that will help prop you back up a little in the pocket book for the butt reaming this other guy is giving you.
I got a roached MS460 here that the piston looks like the one you pictured here and most it seems would have said it was straight gassed also. But it wasn't.
I'm stunned at all the replies stating straight gassed. Uh, Ok...
Dave, I placed a order from your ebay store yesterday, so maybe that will help prop you back up a little in the pocket book for the butt reaming this other guy is giving you.
I got a roached MS460 here that the piston looks like the one you pictured here and most it seems would have said it was straight gassed also. But it wasn't.
If the customer wants to know why it died I can send him a link.
I checked for nicks and there dot seem to be any but there are laces along the edge of the exhaust port where there is no transfer right at the edge so at the right angle it looks like nicks.
Refund is easiest. It's just business, I cant let it ruin my hobby
Less than 1% of all orders have any kind of a hiccup and about half of those are us running out of something or pulling the wrong part and the majority of customers are cool and good to deal with if a problem arises.
Of course the exception that proves the rule is the guy who currently is message bombing me to say that the OEM Stihl MS660 pistons I sell are counterfeit because the laser etching isn't right on the ring and that everybody knows that real OEM Stihl pistons don't come with one circlip installed and the other in the Stihl bag with the piston pin. The guy has 2000+ feedback but seems just uber-bent.
Thanks Mang, you are good people, so now I gotta know what it looks like to you. My initial impression and still the contender in my mind is bad/straight/ethanol/water fuel.
if it a seal was leaking that bad it could not be tuned right from the startIf the new top end failed so quickly (customer stated less than 1gal) then it would mostly be something big like gas mix, intake boot not seated, gasket, tune or a mix of those factors? Would a leak caused by a bad seal or a bearing starting to go cause failure that fast? I would to see the chain he was running too.
Ok, to me that saw was run lean. Either a air leak or the air to fuel mixture was too lean. Seen it so many times.
I'm wondering:... I would bet good money that it was operator error. His response says it all- "Attempt to do the repair myself..." That's the line I've gotten pretty much every time someone has purchased parts from me and had things go bad. He didn't diagnose the original condition and he didn't do any other preventative checks...
It was the customers fault. 100%... The original lean seizure was caused by something and he did not take the appropriate steps to repair the saw correctly. If a shop put the top end on and didn't leak check or determine the cause of the failure then they would be liable for the top end cost since they were the installers. Since he installed and didn't mind his P's and Q's that is totally on him. Fuel lines and oil seals should have been replaced along with the fuel in the tank. You have gone above and beyond covering return shipping and replacing the part Dave. I would tell him outright that there is no warranty on the 2nd top end since you believe this was caused by his own lack of rebuild knowledge.
Spot on post!!This is the key point here. Not so much what caused the failure, but the fact that there is a repeat failure.
Failure #2 looks just like failure #1, doesn't it? So, whatever took out the original cylinder can reasonably be assumed to have taken out the second. So as has been said, this is really on the customer. One failure, you could question the parts. Two failures you have to look at something else. And this guy failed to do that, and he, not Dave, should have to pay for his own mistake.
Good for business? Yes, it is IMO. Why should Dave eat the guys mistake? Think a Husky or Stihl dealer can get a free top end without being able to identify why the first one failed? Think I could get a second one from Husky still not knowing why they are failing? And this guy wants to stick a THIRD one on there?
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