At my shop which is a Husqvarna dealership (full line) I stock the common consumibles for saws, for every model in the 200-500 series saws, basically fuel lines, carb kits, gas caps, fasteners, air filters, rims/sprockets, fuel filters. Not the whole enchilada but the things that get used in the shop most often and customers need. For my pro user customers I stock p&c, seals, brake handles, brake bands......etc..etc....basically the entire saw save for the crankcase, bu thats only for 4 300 series saws and 2 500 series saws. My little mountain of spare parts is worth over 30K that I have paid for and spent the money to keep it stocked and current. Thanks to customers that have ordered parts and never picked them up I have at least another 10K in odd ball stuff that might sell one day (still trying to figure out if its worth it to take a 20% loss -re-stocking fee and shipping- on my cost to return them or not........a yearly thought process...still haven't come to a conclusion. I do make the effort to stock parts for saws and trimmers but the rest of the line (mowers,snowthrowers,blowers etc..... I cant afford to stock the parts.
People spend $600 dollars on a chainsaw and expect the service as if they bought an $100,000 dollar automobile, sorry but the profit margins are alot different. Where I am most people work hard for there money, and they dont deserve to get ripped off on outrageous shop charges to make up for shop materials or shipping.
This morning I had a "new" customer come in with a Rancher 50.........1982.....do the math......28 years old and was pissed off and yelling at me because I didn't have a chanin brake assembly in stock..........blah blah blah your a dealer etc.........well.......sorry i cant stock that stuff and hey if you want to be an idiot well guess what, there the door!
Go buy all your stuff at a big box store, when you need something go there for service, when you want to return it after alot of use, argue with the teenager at the customer service counter till they take it back. Had a cat try to return a zero turn mower he used commercially for a full season, stating he didn't want it and it didn't work right, wanted his money back. Refered him to directly to husky, they tell me to refund him the money I say no not once did the customer ever say anything or return it for service for a simple issue that could have been addressed easily. Nope I am told by the mother ship to refund the full purchase price and I will be re-imbursed by the mother ship........well a year later still waiting..........close to 3K in the hole.
IF you need a saw for the weekend or the next day and you dont already have a backup saw, buy a new one and save you #####ing and complaining or pay the shipping either from your dealer or online retailers. Blah it took 3 days,,well sometimes when i submit an order online it doesn;t get processed till the next day, then shipped the next day, 3 days is normal.
Getting a saw running is not a life or death situation, getting tables and chairs when you need bullets and water is.