deye223
Addicted to ArboristSite
Then showed me the equivilent to the 562 ( I belive it was a MS390) and all three of us
um um nope don't think so
Then showed me the equivilent to the 562 ( I belive it was a MS390) and all three of us
um um nope don't think so
Drive up the mountain a piece to Waynesville. We have a great dealer that has all the STIHL's and that other brand too. It's the only place in WNC to buy anything STIHL or Husky.
I, for one, HATE to be pestered by salespeople when I walk into a place. I like to look around and see what is there before I start answering questions. I do expect them to know what they're talking about. This would include product and market knowledge. I would be annoyed if they just said "nope" when I asked about a certain model, and didn't even offer anything else. From the other side of the counter, I suspect the salesman figured you for a guy who read 555 on the internet and knew nothing else. It is in their best interest to sell inventory they already own, and that is probably what they were wanting to do.
Most salesman can spot a griper just wanting to waste time a mile off. I'd love to hear the other side of this story.
But you do have to greet every customer, or they may feel that they are being ignored. Most are waiting to be aknowledged in some way.
But if a guy says, "I'm just looking", that means he wants a little space, and you have to give it to him. I just reply, "Sure, make yourself at home". When he's ready to talk, he'll initiate the conversation.
I, for one, HATE to be pestered by salespeople when I walk into a place. I like to look around and see what is there before I start answering questions. I do expect them to know what they're talking about. This would include product and market knowledge. I would be annoyed if they just said "nope" when I asked about a certain model, and didn't even offer anything else. From the other side of the counter, I suspect the salesman figured you for a guy who read 555 on the internet and knew nothing else. It is in their best interest to sell inventory they already own, and that is probably what they were wanting to do.
Around here it's not a matter of what do you expect, it's how do you deal with what you've got.
Too bad you didn't walk through my doors. This post would have been completely different.
The shop I go to is great!!! They are willing to go the extra mile for all customers, even if all they get is s spark plug. I have a few dealers that are close-by, but I drive over a hour to go to my shop! They have been around for over 50 years, but they have a newer owner. The new owner was a long time employee and has only made it a better shop. After hearing the horror storys about bad shops, I'm glad I found a great one!
But you do have to greet every customer, or they may feel that they are being ignored. Most are waiting to be aknowledged in some way.
But if a guy says, "I'm just looking", that means he wants a little space, and you have to give it to him. I just reply, "Sure, make yourself at home". When he's ready to talk, he'll initiate the conversation.
When he's ready to talk, he'll initiate the conversation.
After work today my son and I went by the local(only) OPE store in Marion. Just HAD to see what all the fuss was about concerning the 555/562xp.:smile2: Walk in and see three guys standing around and the lights out in the service area. Tell them I am simply looking for now. Look at the wall in all orange.....435, 440, 455R, 460R. Really, only two other saws are the 372s. Look again, same thing. Wasn't blind after all. Look over at the Stihl area, not many more selections. I see one of the guys has gotten up and asks if I am looking for anything specific. Tell him what I wanted to see, a 555/562xp. the response...'nope, ain't got one'. Nothing else, period. I was expecting maybe when they would get them, they just sold them, should be in this week. NOTHING!!! Either they don't have a clue or they don't want me to come back. Potential customer....not now. There isn't any place I know of nearby that is any better. Absolutely, 100% positive that is not customer service. Now, what are you guys expecting when you walk in? Also, anybody know a place close by where I can fondle one....or both?
Shea
The owner encouraged us to greet the customer by asking “How may I help you today?”. He said “do you need any help” is too easy to say no to and “they came into the store for a purpose”. He could sell! Probably not as good as THall! LoL!
One thing to remember is that small local saw shops are just that, small local saw shops. They must purchase any inventory on their floor or parts that are on the shelves or in the bins. As owners, they must allocate their limited resources where they will provide the greatest amount of return. If they are in a suburban location there is probably little need for a 60 or 70+ cc saws, so you will see the smaller consumer grade saws. Why spend a grand to have a 660 on the floor that you may never sell?
However, that is no excuse for not attempting to help someone that comes in the door, even if you want to close in 3 minutes. If you ignore a customer you can be sure they will ignore you in the future.
I am just a little saddened by the employees at most OPE retailers. I would think some of them would take a little more pride in their job, and the manufacturers they represent. In my job I am always looking at what the competition is doing, and the latest routes, aircraft, electronics, etc that I will be working around in the future. I have been at this for 13 years now, so if I were going to get bored I think it would have happened already. I have to admit that I am often surprised when I travel to other countries. People seem to take pride in being good at their profession, even if they are a garbage truck mechanic. I digress... Sorry for the derail.
But you do have to greet every customer, or they may feel that they are being ignored. Most are waiting to be aknowledged in some way.
But if a guy says, "I'm just looking", that means he wants a little space, and you have to give it to him. I just reply, "Sure, make yourself at home". When he's ready to talk, he'll initiate the conversation.
If you are a professional yourself, regardless in which business, you like to deal with salesmen that also know what they are talking about if you want to buy something from them. Works both ways actually; nothing more pleasant to discuss with someone who knows what he's looking for, is able to separate BS from real technical pro's and cons, and knows what the cost/benefits are from quality tools. Such customers also learn you something new each time, and make you better as a salesman, if you are willing to listen to them of course.
I also sell some used saws (on surplus) to consumer folks by local craigslist, and it's a different ball game all together. Sometimes I feel lucky not having to work as a sales guy in Lowes or with a dealer having to serve the noobs of this world. I can believe that, while having proud in your work, it takes a lot of patience and thick skin to remain professional and polite dealing with the consumer folk ; I also can believe that your good mood and proudness can go down the toilet quickly after a few confrontations with modern customers who are looking for the cheapest product in town.
I think the professionalism of the Tech working on my saws, is the reason I keep going back. I appreciate the salesmen that will direct me to the Tech in questions that are over his head, instead of giving me a run around.
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