The worst customer support I have ever experienced!

[1947wdx]

If I understood it right, the dealer tried to blame the owner for bad gas that he put in it right?

If so who cares what they think now.

I wouldn't care what they think, but I also would never trust them or that saw again. Yeah, they will fix it, but will they do it right? Or just do it good enough?

Sorry to stir the pot more, and I'm glad Dolmar is making good from their end.

Good luck. Hope this is the end to the saga, so you can get out and cut some wood!

 

[Fish]

Exactly. Getting mad and raising hell makes it very hard for the person on the other end of the line not to take it personal. I deal with the public all the time and sometimes I have to tellem, when you calm down I'll be happy to resolve the problem but as long as your rasiing hell I can't do much for ya cept listen.

Remember always, you get more with sugar than you do vinegar.

I would almost lay money once he describes the whole ordeal about his saw Dolmar will take care of it.....

It is well known everywhere your skill in handling people and customer
problems.....


It is a shame that Obama beat you on that "Peace Prize".......

 

[THALL10326]

I can't figure out why the dealer has to pay for half, unless that's their punishment for being jerks...

As long as the dealer doesn't turn around and bill you for 'your half', things should be fine. But from the way the diagnosis was done, I wouldn't want them working on my saw past the warranty period, there seems to be a competence problem here. 'Blame the fuel and adjust the carb' might work as a quick first attempt, but when it comes back as 'you didn't fix it', they've got to at least look at the freaking piston or check the compression...

Do Dolmar dealers get their warranty authorization through Dolmar USA or the distributors?

Me either. The saw failed under warranty, simple as that. 50% backing by the maker and 50% backing by the seller is something I've never heard of.

Makes no nevermind though, that dealer tried to pull a fast one on Dale. One has to wonder how many others they pulled that non-sense on and got by with it. They're finding out the hard way honesty is the best policy..

 

[FamilyTradition]

With an increasingly poor economy and 10% unemployment many corporations need to realize that their customer service and word of mouth reputation is vital to their survival. I'm very happy for you and glad it worked out. Had they been truly top drawer they'd have given you a new one. Saw safely and have a great weekend. Best, Max.

 

[matt9923]

I have your slow buddy "right here"..........

All of the "Matts" around here are on the ground, with a lot of mud and chicken
rep on them........

But then again, it is Friday night, and the only posters here, now,
are either gay or married........ With a bleak weekend outlook.......

Been feeling sick and knowing a lot of people go the flu iv been home today.
Gotta go build a porch and deck this weekend and hopefully cut split and stack a few cords.

Just keep that in mind while you'r at Thall's shed rubbing bar oil on each other this weekend.

 

[THALL10326]

It is well known everywhere your skill in handling people and customer
problems.....


It is a shame that Obama beat you on that "Peace Prize".......

Hahaha, I'm no better at it than you Fish or anyone else. I just try to do whats right,

 

[Fish]

Fish we don't know what you said to Dolmar but they called Dale back pretty fast. Did you threaten them with alot of mud and chicken rep?,LOLOLOL

Anyone with the name "Dale" "Intimidates"...... He didn't have to say "Fish"
or "Favio" {my service mgr.}

 

[THALL10326]

Anyone with the name "Dale" "Intimidates"...... He didn't have to say "Fish"
or "Favio" {my service mgr.}

Favio, hmmmmmmmmmmm,LOLOLOLOL

 

[matt9923]

Favio, hmmmmmmmmmmm,LOLOLOLOL

You guys even have queer names for each other.... LOL

 

[Fish]

Just keep that in mind while you'r at Thall's shed rubbing bar oil on each other this weekend.

Thall has a tattoo on both sides of his "bar"...

It says "Mini Boss".............

 

[Fish]

Favio, hmmmmmmmmmmm,LOLOLOLOL

google service mgr. and Manton small engine.....

 

[MS460WOODCHUCK]

Thall has a tattoo on both sides of his "bar"...

It says "Mini Boss".............

Good one!

 

[WoodChuck'r]

***************************Update***********************

Hey everyone got some good news. I did call the mfg and presented my case. Told them that for the dealer to just blame the problem on bad fuel, operator error or what ever they wanted to call it was pretty lame especially when I told them that my service order states they changed the fuel and made the adjustments. Said a few other things but keep my head and an hour or so later I got a phone call from a Dolmar rep and was informed that he spoke to the dealer and they came to the conclusion that the mfg would split the cost with the dealer and I should have the saw back early next week at no cost to me.
Relieve that its going to be repaired but frustrated that how it had to come together. Anyways thanks for all your support / ideas you guys really help me through it.
:greenchainsaw:

Awesome. Horray for Dolmar for fixing the ****ups that the stupid techs (that Dolmar unfortunately employs) created and dealt with incorrectly.

Woo-Hoo!!!

:wave:

 

[roncoinc]

ONE last thing needs to be done here !!
when you pick up the saw INSIST you see it set up on a TACH !!!
if they wont do it take it someplace that will before you even start the saw..

 

[Fish]

ONE last thing needs to be done here !!
when you pick up the saw INSIST you see it set up on a TACH !!!
if they wont do it take it someplace that will before you even start the saw..

I would be curious to know the true cause of this failure.

 

[TRI955]

Thall has a tattoo on both sides of his "bar"...

It says "Mini Boss".............

LMFAO!!!!! I'll rep you when I can!!!!!

 

[Fish]

ONE last thing needs to be done here !!
when you pick up the saw INSIST you see it set up on a TACH !!!
if they wont do it take it someplace that will before you even start the saw..

A Tach in the hands of a moron, or a newby, can destroy a saw real quick
too.

 

[matt9923]

LMFAO!!!!! I'll rep you when I can!!!!!

After that comment Mr.Thall is no where to be seen?

 

[Fish]

His "mini" is still 12" american, which is about 17.5 Canadian, 18.75 Euro....

so no need to follow up...

 

[Fish]

He always insists on using "fuzzy" math.....

Well, a tad "hairy", anyway.....