I am fit to be tied!!! This post is a follow up to my PS 5100 saga from last week. http://www.arboristsite.com/showthread.php?t=113212 Just got of the phone with my local DOLMAR dealer who is currently in possession of my 4 month old PS 5100 and was told that they are NOT going to warranty the saw!
Get this, I took it back to the dealer as many of you here had suggested. Told them it won’t idle right. There fix was they dumped out MY gas and filled it with THERE gas adjusted the idle and said my fuel was old.
OK that was last week. Came home pulled the muffler as per many of you had suggested and found the damage. Took it back and told them yes you made it idle again but it’s just not the same something is wrong. Could you please take a closer look at it? That same night the tec working on it calls me up and said he can’t find anything wrong with the saw could I be a little more descriptive. I told him go cut some damm wood and you’ll see it lost its nut! He said he did cut some little stuff and it cut fine…….. so with all I had not to come through the phone I asked him if he would PLEASE run a compression test on my equipment.
I heard nothing from them for the next three days! I called them this afternoon and I was told yes they found some damage to the cylinder wall and piston and that it was caused by the fuel having to high of an alcohol content in it and that DOLMAR said they are not going to warranty the saw!!!!!!!!!!!!
Now I direct him to that fact that this is pure 100% B.S because guess what jack? The fuel you’re testing claiming to be to high an alcohol content to it is your FREAKIN FUEL NOT MINE per the service order # xxxxxx you completed last week (changed fuel serviced carb low speed)! He said that’s not possible!
So now dealer and the manufacture are in bed together I am out a very expensive saw! This is by far the worst customer support I have ever experienced! It will be a cold day in hell before I ever consider there products again!
I think I am going to start drinking early today.
Get this, I took it back to the dealer as many of you here had suggested. Told them it won’t idle right. There fix was they dumped out MY gas and filled it with THERE gas adjusted the idle and said my fuel was old.
OK that was last week. Came home pulled the muffler as per many of you had suggested and found the damage. Took it back and told them yes you made it idle again but it’s just not the same something is wrong. Could you please take a closer look at it? That same night the tec working on it calls me up and said he can’t find anything wrong with the saw could I be a little more descriptive. I told him go cut some damm wood and you’ll see it lost its nut! He said he did cut some little stuff and it cut fine…….. so with all I had not to come through the phone I asked him if he would PLEASE run a compression test on my equipment.
I heard nothing from them for the next three days! I called them this afternoon and I was told yes they found some damage to the cylinder wall and piston and that it was caused by the fuel having to high of an alcohol content in it and that DOLMAR said they are not going to warranty the saw!!!!!!!!!!!!
Now I direct him to that fact that this is pure 100% B.S because guess what jack? The fuel you’re testing claiming to be to high an alcohol content to it is your FREAKIN FUEL NOT MINE per the service order # xxxxxx you completed last week (changed fuel serviced carb low speed)! He said that’s not possible!
So now dealer and the manufacture are in bed together I am out a very expensive saw! This is by far the worst customer support I have ever experienced! It will be a cold day in hell before I ever consider there products again!
I think I am going to start drinking early today.
