Yes, but the seller should eat the return cost NOT YOU. You should not be out anything but time.
Transport damage to new chainsaw...
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Yet again, lone wolf and I agree.
It might be good to post details of this Chinese Seller if they persist in not responding. It will inform your fellow saw users here as a warning of bad business.
ClimberBusinessman
ArboristSite Operative
Should have bought a Stihl or Echo, but at the very least, demand they take it back and that they pay for the shipping.
Woodchuckr
ArboristSite Member
Yes Open a claim with pay pal. But when you fill out your claim on their platform you will be asked to explain the situation. Copy and paste your long worded stuff somewhere on your device before you hit the submit button. You will spend 30 min or more typing and adding pics to have everything disappear when you hit the submit button. Maybe they do it on purpose so you give up and go away? Might take two weeks but i got refunded on a rip off deal.
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Woodchuckr
ArboristSite Member
Pay pal covered my full price, shipping too. You can select if you wish to return the item in the claim form. I kept the 026, needs crank bearings, piston and gasket set. Ad said “works as it should” “ just cut a bunch of maple with it”.
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You took that apart or that’s how it was shipped to you after cutting the maple?
gerrywoodsy482
ArboristSite Member
If it was me, I'd definitely file a complaint and demand a replacement.
Another reason not to deal with those chi companies bastages.
Woodchuckr
ArboristSite Member
It was all together and shipped after cutting the maple, so he says. Put my 026 bar and chain on it cause he forgot to put the included one in the box and it misfired bad at wot. Long storey short, maybe 2 minutes run time not cutting and 20 seconds wot under load in a poplar with no power. I stopped cutting and it’s now idling real high, it started making nasty noise and game over. Can’t figure out what made the dings on the piston, rod bearings are fully intact.
Flippy caps
Chain grounding jedi
A few years ago I ordered a honda gx50 clone from evilbay. Put oil and gas in and it ran great! Let it sit for a few min, went to start it and it puked most it's oil out the crankcase breather! Emailed the vendor and they had me get a quote for repair. Well, the quote was more than what I paid for it. They did agree to send me a new one after a few emails. While waiting for it I figured out yney used the wrong type of bearing on the crank causing oil to migrate to the valve breather area. So I installed the correct bearings and all was good. The replacement one arrives and I immediately pull it apart. Same incorrect bearings! Plus a hand full of metal shavings under the oil fill plug! Bastages tried to sabotage the replacement!!! Luckily they (or i) didn't run it with that crap in it. So check your new saw over real good if you get a replacement.
WOW! If I sold something that bad I would replace it immediately, No questions asked.
That is damage before the sale or delivery. Never had an issue with Stihl in that case.
Again, my opinion of Chinese garbage is reinforced.
That is damage before the sale or delivery. Never had an issue with Stihl in that case.
Again, my opinion of Chinese garbage is reinforced.
increasing
ArboristSite Lurker
The store is locked in one track and wants me to accept their solution "they want to add some points in my account" without answering what value this will be in advance. It seems that they are dragging out the time where they spend many days getting back on mail.
What tools can be used by banks, payment card companies and PayPal in a sales process that has been carried out where the seller believes the item can be used with damage...
What tools can be used by banks, payment card companies and PayPal in a sales process that has been carried out where the seller believes the item can be used with damage...
increasing
ArboristSite Lurker
I have several Jonsered and a Stihl
What good are points with a company you will probably never deal with again- If i used Paypal i would just tell them that you are going to turn it over to them to settle it and I don't imagine they like that Idea IMO
Woodchuckr
ArboristSite Member
Tell paypal it was broken in shipping or before and can’t be operated safely. Just make sure to copy and paste your dispute to your email or something. I had my whole dispute disappear when I hit the submit button. More than once. You will even find an option to not return the broken one if they are asking you to pay return shipping. It isn’t too difficult.
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Which vendor is this?
As was asked already...
It's important.
As was asked already...
It's important.
increasing
ArboristSite Lurker
Will finish this case first. I have searched the forum here without finding anything similar, it really surprises me, but it is good everyone is happy and receives good service.
increasing
ArboristSite Lurker
Until now, I have sent 17 emails to the company via PayPal and regular email without having come to a solution that covers the product and shipping without I have to pay more in the form of paying shipping in advance in the hope of getting my money back.
Wait it out, don't give in, PayPal should refund you. They are crooks for sure that are trying to get away with this. Who was is that you bought from.
Make sure you start a dispute with your CC company before their time limit expires. At least start the process, so you get your claim in.
If PayPal isn't directly involved yet, why not?
If PayPal isn't directly involved yet, why not?
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